Services A-Z (130)

The TLC uses the Form Labs Form2 3D Printer, which prints objects in resin.

Activate network account to be able to access Network Resources.

The Computer Help Desk has additional hardware (chargers, adapters, printers, etc.) that is made available for faculty and staff to loan out on a short-term basis.

Request an affiliate account for public computer access.

Any Windows or Mac OS computer that connects to the network on campus is required to have the University's provided Sophos Antivirus installed.

The TLC offers high-quality art printing using our Epson SureColor P7000 printer.

Audio Conference phones (also commonly refered to as Polycom phones) are special phones that can be used for meetings with one to many remote participants.

Request access for the Banner application.

Report issues with current Banner solution or ask questions related to current Banner solution.

Request new Banner functionality, reports, or enhancements.

Request permissions to specific forms or reports within Bannerforms.

UR depends on each business office to understand and document their business processes and also, to use their training budgets to maintain necessary skills and abilities.

Issues and Questions related to Blackboard.

Blackboard is a web-based tool for teaching, learning, and collaboration.

Request External to the University Collaboration on departmental Box files.

Request External to the University Collaboration on non-departmental BOX files.

Request the creation of a new Top-Level Department Box folder.

Cable services are active when you arrive on campus.

High-end cameras (DSLR and video), GoPros, audio recording equipment, lighting equipment, and accessories available for three-day checkout through the TLC.

For use for traveling and when making a call to a blocked country.

CenturyLink conference cards can be requested for use by an individual or a department to use for conference calls where there are two or more individuals dialing in to a call.

Find information on how to reserve academic spaces.

Find information about reporting an issue with the classroom technology.

Get support and find information on hardware in classrooms and public labs.

Get support and find information on software installed in classrooms and public labs.

ClearPass is the University of Richmond's computer registration system to ensure that all computers connected to the University network meet the minimum security requirements.

Google, Box, and Microsoft’s O365 cloud-based environments all include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group in order to be enabled.

All departments on campus are divided into three replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.

If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.

Request service for connecting your computer to a department network printer.

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

Get support for Data Recovery if you can not locate data on your computer.

TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.

Enroll with Duo mobile.

Report an issue with sending or receiving emails.

Email addresses can be changed or email aliases can be created to reflect changes to an individuals name.

Students and Alumni can forward their Richmond Email onto their personal email accounts

This service is to request Access & Permission to an existing Enterprise Application.

This service is to request New or Updated Functionality (including within an existing enterprise application).

This service is to report a problem with an existing enterprise application.

Student, Alumni, and Retiree email is hosted on Gmail.

Students and Retirees get access to unlimited cloud storage and the use of Google apps to create/edit within the cloud.

Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.

The Computer Help Desk will assist you with warranty and non-warranty repairs to your computer.

If you have purchased computer related hardware, the Help Desk will provide assistance with the installation if required.

Information about acquiring new Hardware on campus.

Select classrooms are equipped with interactive whiteboards. These devices offer the presenter the capability to annotate, create or modify content and directly interact with a connected computer.

LastPass Enterprise accounts are available for Faculty and Staff as a password manager for University related credentials.

LastPass Premium accounts are available for Faculty, Staff, and Students as a password manager for personal password management.

The Computer Help Desk has a Chromebook Loaner Program for Students with Computer Repairs.

Special Interest mailing lists that allow members of a group to easily send messages to the entire group.

Faculty and staff may take advantage of discounted rates and dedicated in-house client support for University provided mobile phones.

Rental Devices are available for domestic and international travel.

Report a problem with your University provided Mobile Phone.

Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.

International Travel Plans are available for AT&T and Verizon mobile phones provided by the University.

Report a problem with multimedia/audiovisual technology on campus.

Provide an overview on how to use audiovisual equipment in a classroom or meeting space.

Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.

Request a shared mailbox (email inbox and calendar) for a University Department.

All academic courses are added automatically in Blackboard once created in Banner. Non-academic courses can be requested for committees, clubs, departments, etc.

Non-Standard Software is defined as software needed for a specific job function such as Web page development, document publishing, or high-end graphic design. Depending on the product, there may be a charge to your department.

Faculty and Staff email is hosted on Microsoft O365.

Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.

Microsoft Office 365 ProPlus is available for all active faculty, staff, and students to download on up to 5 personal devices.

Request access or update permissions for the OnBase application.

Report issues with current OnBase solution or ask questions related to current OnBase solution.

Request new functionality or a modification to existing OnBase functionality.

Information regarding the type of processes that would be considered for an OnBase project.

Request installation of OnBase software or hardware.

Access to OnBase training videos available through Hyland Software.

A simplified video recording setup that can be used without any previous video production experience.

The Computer Help Desk assists users with installing updates to their personal device operating systems.

Software updates for faculty and staff Macs and PCs are managed through the computer Help Desk.

Get support and training on lecture capture using Panopto

Self-Service Change for network password.

The Computer Help Desk can assist with your newly purchased personal computer setup.

Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.

Issues and Questions related to Phone Services.

Issues and Questions related to Phones and Conferencing.

Large format poster printing for University of Richmond credit-earning class projects and for conferences.

Print credits for students and guests are available to print to public printers on campus, except law school.

New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.

Request new subfolder below existing public folder for department use.

Public Folder Auto-Reply can be setup in Office 365 so a departmental email address will automatically send a reply email in response to any new email received.

Find information on hours and locations.

There are public printers available on campus for faculty, staff, and students.

The University offers you the chance to purchase your University machine upon retirement.

As an instructor, request that another instructor is removed from a Blackboard course. Removal of an instructor requires system administrator access and approval.

Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.

The Help Desk provides support for troubleshooting a variety of printer problems.

Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.

The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.

Need one or more data jacks installed to connect to the network via an Ethernet cable.

EC500 is a feature in the phone system where you can program your office phone and cell phone to ring at the same time.

Laptops can be temporarily requested to be able to work remotely in response to COVID-19.

If you have a desktop computer that is assigned to you as your primary computer system, you can request to take the system home if it is approved by your Dean or Director.

Learn how to request access to existing reports to the ROADS system.

ROADS Architecting involves all the work to bring new data into ROADS from outside source systems.

Report issues with ROADS or ask questions related to ROADS.

Request the creation of a new report in ROADS not found in the existing library of reports.

MicroStrategy has an expansive course catalog of training courses available ( free and fee based). In addition there are countless number of free videos posted on youtube.

Request a Secondary Computer for departmental use.

Request customized security training for your group or department.

Self Service is an app pre-installed on all University owned and managed Macs that allows easy access to licensed or free software, printers, scripts, and various other services for your Mac.

Skype is a telecommunications application that provides video chat and voice calls between computers, tablets, or mobile devices via the Internet. The University has numerous locations on campus that are equipped to support the use of Skype for group based collaborative meeting needs.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

A Solstice Pod is a device that supports wireless presentation capabilities in classrooms and meeting spaces. The pod allows a user that is connected to an available wireless network (such as urwin, Richmond, eduroam, or VisitUR) to stream video and audio from their device to an installed display or projection system; no cables required.

Daily informational email digests that are sent to active faculty, staff, and students.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

If you need technology assistance to be able to learn remotely due to COVID-19, you can submit a request to Information Services for help.

Request a new phone to be added to a location on campus.

Request a phone to be moved to a different location on campus.

The TMSS Office provides assistance with getting the name changed on office phones for caller id.

Report a problem if you are having a telephone service issue.

Issues and Questions related to the Technology Learning Center.

The Technology Learning Center offers audio/video rooms that can be used for anything from high-quality audio recording to video editing to job interviews.

One-on-one and small group training. Consultations upon request.

Issues and Questions related to TV and Multimedia Services.

TMSS offers videotaping services to departments utilizing classrooms, meeting spaces and conference rooms on campus.

VR and AR training one-on-one and workshops available by appointment.

The Help Desk provides assistance for remediating virus or malware infections on computers and phones.

Receive support when you need to reset the password for your voicemail.

Secure access to networked resources from a remote (off-campus) location.

WebFiles is storage space of 100MB allocated to each student, staff, faculty member, and student organization enabling them to maintain a website.

Wired network access available in residence halls and administrative buildings on campus.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

Workshops and tours of the TLC are available by appointment.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

Get support and training on Web Conferencing with Zoom.