Services A-Z (139)

The TLC offers high-resolution, resin 3D printing on a Formlabs Form3 printer. Our dedicated 3d printing room is in our new location in Room 212 on the second floor of Boatwright Library.

Requests for software installation on academic servers and/or HPC clusters

Requests for adding or removing users and/or groups on academic servers and/or HPC clusters

Request a temporary extension of a network account.

Activate network account to be able to access Network Resources.

Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue.
To report a new issue or request a service, please search the Service Catalog for the appropriate service.

The Computer Help Desk has additional hardware (chargers, adapters, printers, etc.) that is made available for faculty and staff to loan out on a short-term basis.

Request an affiliate account for public computer access.

Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.

The TLC offers high-quality art printing using our Epson SureColor P7000 printer.

Audio Conference phones (also commonly refered to as Polycom phones) are special phones that can be used for meetings with one to many remote participants.

Request access for the Banner application.

Report issues with current Banner solution or ask questions related to current Banner solution.

Request new Banner functionality, reports, or enhancements.

Request permissions to specific forms or reports within Bannerforms.

UR depends on each business office to understand and document their business processes and also, to use their training budgets to maintain necessary skills and abilities.

Issues and Questions related to Blackboard.

Blackboard is a web-based tool for teaching, learning, and collaboration.

Blackboard integrations allow you to easily access information and documents from services outside the University of Richmond's Blackboard environment.

Request the addition/removal of one or more Co-Owners from a department Box folder.

Request External to the University Collaboration on departmental Box files.

Request External to the University Collaboration on non-departmental BOX files.

Request the creation of a new Top-Level Department Box folder.

Request additional Box storage quota for an employee or department.

Report a problem with Cable TV services on Campus.

The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.

For use for traveling and when making a call to a blocked country.

CenturyLink conference cards can be requested for use by an individual or a department to use for conference calls where there are two or more individuals dialing in to a call.

Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.

The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.

Request Training on how to use the with the classroom technology or multimedia equipment available on campus.

Get support and find information on hardware in classrooms and public labs.

Get support and find information on software installed in classrooms and public labs.

ClearPass is the University of Richmond's computer registration system to ensure that all computers connected to the University network meet the minimum security requirements.

Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.

All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.

If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.

Request service for connecting your computer to a department network printer.

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

Get support for Data Recovery if you can not locate data on your computer.

TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

Report an issue with sending or receiving emails.

Email addresses can be changed or email aliases can be created to reflect changes to an individuals name.

Students and Alumni can forward their Richmond Email onto their personal email accounts

Request for an approved app or add-in for Office 365 to be enabled for your account.

This service is to request Access & Permission to an existing Enterprise Application.

This service is to request New or Updated Functionality (including within an existing enterprise application).

This service is to report a problem with an existing enterprise application.

Undergraduate Students who have challenges acquiring or repairing a personal computer or laptop can submit a request for assistance. These requests will be vetted through the Dean's Office and Financial Aid in circumstances where a laptop may be provided.

Student, Alumni, and Retiree email is hosted on Gmail.

Students and Retirees get access to unlimited cloud storage and the use of Google apps to create/edit within the cloud.

Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.

The Computer Help Desk will assist you with warranty and non-warranty repairs to your computer.

If you have purchased computer related hardware, the Help Desk will provide assistance with the installation if required.

The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.

TMSS supports the installation and use of Interactive Building Directories that are used to help visitors find information specific to occupants and locations in the building in which they are installed.

LastPass Enterprise accounts are available for Faculty and Staff as a password manager for University related credentials.

LastPass Premium accounts are available for Faculty, Staff, and Students as a password manager for personal password management.

The Law School Tech Services desk has loaner iPads available for checkout to Law School Faculty, Staff, and Students.

Request Change of Manager for Mailing Lists for faculty, staff, and student use.

Request change of password for Mailing list for faculty, staff, and student use.

A personal lapel mic or over the ear mic set can be requested for use in classroom spaces on campus that are equipped with a speaker system for voice lift.

Faculty and staff may take advantage of discounted rates and dedicated in-house client support for University provided mobile phones.

Rental Devices are available for domestic and international travel.

Report a problem with your University provided Mobile Phone.

Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.

International Travel Plans are available for AT&T and Verizon mobile phones provided by the University.

Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.

Information about acquiring new Hardware on campus.

Special Interest mailing lists that allow members of a group to easily send messages to the entire group.

Request a shared mailbox (email inbox and calendar) for a University Department.

All academic courses are added automatically in Blackboard once created in Banner. Non-academic courses can be requested for committees, clubs, departments, etc.

Non-Standard Software is defined as software needed for a specific job function such as Web page development, document publishing, or high-end graphic design. Depending on the product, there may be a charge to your department.

Faculty and Staff email is hosted on Microsoft O365.

Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.

Microsoft Office 365 ProPlus is available for all active faculty, staff, and students to download on up to 5 personal devices.

Request access or update permissions for the OnBase application.

Request new functionality or a modification to existing OnBase functionality.

Information regarding the type of processes that would be considered for an OnBase project.

Report issues with current OnBase solution or ask questions related to current OnBase solution.

Request installation of OnBase software or hardware.

Access to OnBase training videos available through Hyland Software.

The One Button Studio is a simplified video recording setup that can be used without any previous video production experience.

The Computer Help Desk assists users with installing updates to their personal device operating systems.

Software updates for faculty and staff Macs and PCs are managed through the computer Help Desk.

Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).

Self-Service Change for network password.

The Computer Help Desk can assist with your newly purchased personal computer setup.

Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.

Issues and Questions related to Phone Services.

Issues and Questions related to Phones and Conferencing.

A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.

The Technology Learning Center supports large format poster printing for University of Richmond credit-earning class projects and conferences.

Print credits for students and guests are available to print to public printers on campus, except law school.

New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.

Request new subfolder below existing public folder for department use.

Public Folder Auto-Reply can be setup in Office 365 so a departmental email address will automatically send a reply email in response to any new email received.

There are public printers available on campus for faculty, staff, and students.

The University offers you the chance to purchase your University machine upon retirement.

As an instructor, request that another instructor is removed from a Blackboard course. Removal of an instructor requires system administrator access and approval.

Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.

The Help Desk provides support for troubleshooting a variety of printer problems.

Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.

Need one or more data jacks installed to connect to the network via an Ethernet cable.

EC500 is a feature in the phone system where you can program your office phone and cell phone to ring at the same time.

Learn how to request access to existing reports to the ROADS system.

ROADS Architecting involves all the work to bring new data into ROADS from outside source systems.

Report issues with ROADS or ask questions related to ROADS.

Request the creation of a new report in ROADS not found in the existing library of reports.

MicroStrategy has an expansive course catalog of training courses available ( free and fee based). In addition there are countless number of free videos posted on youtube.

Consultation requests for scholarship and research computing

Project requests for new equipment related to scholarship and research computing; includes grant consultation, design, ordering, delivery, physical installation, hosting (HVAC, power/UPS/generator, raised floor, networking, physical security, cybersecurity), operating system installation/configuration/patching, backups, and monitoring.)

Request a Secondary Computer for departmental use.

Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.

Request customized security training for your group or department.

Self Service is an app pre-installed on all University owned and managed Macs that allows easy access to licensed or free software, printers, scripts, and various other services for your Mac.

This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

Daily informational email digests that are sent to active faculty, staff, and students.

Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

Request a new phone to be added to a location on campus.

Request a phone to be moved to a different location on campus.

The TMSS Office provides assistance with getting the name changed on office phones for caller id.

Report a problem if you are having a telephone service issue.

Issues and Questions related to the Technology Learning Center.

The Technology Learning Center has audio/video rooms available for reservation that offer a myriad of different resources fit for many tech needs.

One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.

TMSS offers videotaping services to departments utilizing classrooms, meeting spaces and conference rooms on campus.

VR and AR training one-on-one and workshops available by appointment.

The Help Desk provides assistance for remediating virus or malware infections on computers and phones.

Receive support when you need to reset the password for your voicemail.

Secure access to networked resources from a remote (off-campus) location.

WebFiles is storage space of 100MB allocated to each student, staff, faculty member, and student organization enabling them to maintain a website.

Wired network access available in residence halls and administrative buildings on campus.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

The Technology Learning Center (TLC) supports the creation and use of multimedia in teaching and learning with an emphasis on course-related digital media projects.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.