Services A-Z (132)
Teaching, Learning, and Classrooms / Technology Learning Center / Specialty Printing
The TLC offers high-resolution, resin 3D printing on a Formlabs Form3 printer. Our dedicated 3d printing room is in our new location in Room 212 on the second floor of Boatwright Library.
Accounts and Access
Request a temporary extension of a network account.
Accounts and Access
Activate network account to be able to access Network Resources.
Internal
Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue.
To report a new issue or request a service, please search the Service Catalog for the appropriate service.
Computer Hardware and Software / Loaner Equipment
The Computer Help Desk has additional hardware (chargers, adapters, printers, etc.) that is made available for faculty and staff to loan out on a short-term basis.
Accounts and Access
Request an affiliate account for public computer access.
Security
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.
Teaching, Learning, and Classrooms / Technology Learning Center / Specialty Printing
The TLC offers high-quality art printing using our Epson SureColor P7000 printer.
Phones and Conferencing
Audio Conference phones (also commonly refered to as Polycom phones) are special phones that can be used for meetings with one to many remote participants.
Enterprise Applications and Reporting / Banner
Request access for the Banner application.
Enterprise Applications and Reporting / Banner
Report issues with current Banner solution or ask questions related to current Banner solution.
Enterprise Applications and Reporting / Banner
Request new Banner functionality, reports, or enhancements.
Enterprise Applications and Reporting / Banner
Request permissions to specific forms or reports within Bannerforms.
Enterprise Applications and Reporting / Banner
UR depends on each business office to understand and document their business processes and also, to use their training budgets to maintain necessary skills and abilities.
Teaching, Learning, and Classrooms / Blackboard
Issues and Questions related to Blackboard.
Teaching, Learning, and Classrooms / Blackboard
Blackboard is a web-based tool for teaching, learning, and collaboration.
Teaching, Learning, and Classrooms / Blackboard
Blackboard integrations allow you to easily access information and documents from services outside the University of Richmond's Blackboard environment.
Collaboration and Storage
Request the addition/removal of one or more Co-Owners from a department Box folder.
Collaboration and Storage
Request External to the University Collaboration on departmental Box files.
Collaboration and Storage
Request External to the University Collaboration on non-departmental BOX files.
Collaboration and Storage
Request the creation of a new Top-Level Department Box folder.
Collaboration and Storage
Request additional Box storage quota for an employee or department.
TV and Multimedia Services
Report a problem with Cable TV services on Campus.
Teaching, Learning, and Classrooms / Technology Learning Center
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
Phones and Conferencing / University Office Phones
For use for traveling and when making a call to a blocked country.
Phones and Conferencing
CenturyLink conference cards can be requested for use by an individual or a department to use for conference calls where there are two or more individuals dialing in to a call.
TV and Multimedia Services
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
TV and Multimedia Services
The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.
TV and Multimedia Services
Request Training on how to use the with the classroom technology or multimedia equipment available on campus.
Teaching, Learning, and Classrooms / Classrooms and Public Computer Labs
Get support and find information on hardware in classrooms and public labs.
Teaching, Learning, and Classrooms / Classrooms and Public Computer Labs
Get support and find information on software installed in classrooms and public labs.
Internet Connections
ClearPass is the University of Richmond's computer registration system to ensure that all computers connected to the University network meet the minimum security requirements.
Collaboration and Storage
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Computer Hardware and Software / Hardware
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
Computer Hardware and Software / Hardware
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
Print, Copy, Scan
Request service for connecting your computer to a department network printer.
Computer Hardware and Software
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Computer Hardware and Software
Get support for Data Recovery if you can not locate data on your computer.
TV and Multimedia Services
TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.
Accounts and Access
Enroll with Duo mobile.
Email
Report an issue with sending or receiving emails.
Email
Email addresses can be changed or email aliases can be created to reflect changes to an individuals name.
Email
Students and Alumni can forward their Richmond Email onto their personal email accounts
Enterprise Applications and Reporting
This service is to request Access & Permission to an existing Enterprise Application.
Enterprise Applications and Reporting
This service is to request New or Updated Functionality (including within an existing enterprise application).
Enterprise Applications and Reporting
This service is to report a problem with an existing enterprise application.
Email
Student, Alumni, and Retiree email is hosted on Gmail.
Collaboration and Storage
Students and Retirees get access to unlimited cloud storage and the use of Google apps to create/edit within the cloud.
Accounts and Access
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
Computer Hardware and Software / Hardware
The Computer Help Desk will assist you with warranty and non-warranty repairs to your computer.
Computer Hardware and Software / Hardware
If you have purchased computer related hardware, the Help Desk will provide assistance with the installation if required.
Computer Hardware and Software / Hardware
Information about acquiring new Hardware on campus.
Security / Lastpass
LastPass Enterprise accounts are available for Faculty and Staff as a password manager for University related credentials.
Security / Lastpass
LastPass Premium accounts are available for Faculty, Staff, and Students as a password manager for personal password management.
Email
Request Change of Manager for Mailing Lists for faculty, staff, and student use.
Email
Request change of password for Mailing list for faculty, staff, and student use.
Computer Hardware and Software / Hardware
A personal microphone can be requested for use in classroom spaces on campus.
Phones and Conferencing / Mobile Phones
Faculty and staff may take advantage of discounted rates and dedicated in-house client support for University provided mobile phones.
Phones and Conferencing / Mobile Phones
Rental Devices are available for domestic and international travel.
Phones and Conferencing / Mobile Phones
Report a problem with your University provided Mobile Phone.
Phones and Conferencing / Mobile Phones
Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.
Phones and Conferencing / Mobile Phones
International Travel Plans are available for AT&T and Verizon mobile phones provided by the University.
TV and Multimedia Services
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
Email
Special Interest mailing lists that allow members of a group to easily send messages to the entire group.
Email / Departmental Mailboxes and Folders
Request a shared mailbox (email inbox and calendar) for a University Department.
Teaching, Learning, and Classrooms / Blackboard
All academic courses are added automatically in Blackboard once created in Banner. Non-academic courses can be requested for committees, clubs, departments, etc.
Computer Hardware and Software / Software
Non-Standard Software is defined as software needed for a specific job function such as Web page development, document publishing, or high-end graphic design. Depending on the product, there may be a charge to your department.
Email
Faculty and Staff email is hosted on Microsoft O365.
Email
Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.
Computer Hardware and Software / Software
Microsoft Office 365 ProPlus is available for all active faculty, staff, and students to download on up to 5 personal devices.
Enterprise Applications and Reporting / OnBase
Request access or update permissions for the OnBase application.
Enterprise Applications and Reporting / OnBase
Request new functionality or a modification to existing OnBase functionality.
Enterprise Applications and Reporting / OnBase
Information regarding the type of processes that would be considered for an OnBase project.
Enterprise Applications and Reporting / OnBase
Report issues with current OnBase solution or ask questions related to current OnBase solution.
Enterprise Applications and Reporting / OnBase
Request installation of OnBase software or hardware.
Enterprise Applications and Reporting / OnBase
Access to OnBase training videos available through Hyland Software.
Teaching, Learning, and Classrooms / Technology Learning Center / Recording Rooms
The One Button Studio is a simplified video recording setup that can be used without any previous video production experience.
Computer Hardware and Software / Software
The Computer Help Desk assists users with installing updates to their personal device operating systems.
Computer Hardware and Software / Software
Software updates for faculty and staff Macs and PCs are managed through the computer Help Desk.
Accounts and Access
Self-Service Change for network password.
Computer Hardware and Software / Hardware
The Computer Help Desk can assist with your newly purchased personal computer setup.
TV and Multimedia Services
Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.
Phones and Conferencing / University Office Phones
Issues and Questions related to Phone Services.
Phones and Conferencing
Issues and Questions related to Phones and Conferencing.
TV and Multimedia Services
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
Teaching, Learning, and Classrooms / Technology Learning Center / Specialty Printing
The Technology Learning Center supports large format poster printing for University of Richmond credit-earning class projects and conferences.
Print, Copy, Scan
Print credits for students and guests are available to print to public printers on campus, except law school.
Print, Copy, Scan
New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.
Email / Departmental Mailboxes and Folders
Request new subfolder below existing public folder for department use.
Email / Departmental Mailboxes and Folders
Public Folder Auto-Reply can be setup in Office 365 so a departmental email address will automatically send a reply email in response to any new email received.
Print, Copy, Scan
There are public printers available on campus for faculty, staff, and students.
Computer Hardware and Software / Hardware
The University offers you the chance to purchase your University machine upon retirement.
Teaching, Learning, and Classrooms / Blackboard
As an instructor, request that another instructor is removed from a Blackboard course. Removal of an instructor requires system administrator access and approval.
Security
Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.
Print, Copy, Scan
The Help Desk provides support for troubleshooting a variety of printer problems.
Security
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
Internet Connections
Need one or more data jacks installed to connect to the network via an Ethernet cable.
Phones and Conferencing / University Office Phones
EC500 is a feature in the phone system where you can program your office phone and cell phone to ring at the same time.
Computer Hardware and Software / Loaner Equipment
Laptops can be temporarily requested in response to COVID-19.
Computer Hardware and Software / Hardware
If you have a desktop computer that is assigned to you as your primary computer system, you can request to take the system home if it is approved by your Dean or Director.
Enterprise Applications and Reporting / ROADS
Learn how to request access to existing reports to the ROADS system.
Enterprise Applications and Reporting / ROADS
ROADS Architecting involves all the work to bring new data into ROADS from outside source systems.
Enterprise Applications and Reporting / ROADS
Report issues with ROADS or ask questions related to ROADS.
Enterprise Applications and Reporting / ROADS
Request the creation of a new report in ROADS not found in the existing library of reports.
Enterprise Applications and Reporting / ROADS
MicroStrategy has an expansive course catalog of training courses available ( free and fee based). In addition there are countless number of free videos posted on youtube.
Computer Hardware and Software / Hardware
Request a Secondary Computer for departmental use.
Security
Request customized security training for your group or department.
Computer Hardware and Software / Software
Self Service is an app pre-installed on all University owned and managed Macs that allows easy access to licensed or free software, printers, scripts, and various other services for your Mac.
Internal
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
Internet Connections
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Email
Daily informational email digests that are sent to active faculty, staff, and students.
Collaboration and Storage
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
Internal
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Computer Hardware and Software / Hardware
Tablets may be requested by Faculty to use in the transition to a blended teaching environment.
Internal
If you need technology assistance to be able to learn remotely due to COVID-19, you can submit a request to Information Services for help.
Phones and Conferencing / University Office Phones
Request a new phone to be added to a location on campus.
Phones and Conferencing / University Office Phones
Request a phone to be moved to a different location on campus.
Phones and Conferencing / University Office Phones
The TMSS Office provides assistance with getting the name changed on office phones for caller id.
Phones and Conferencing / University Office Phones
Report a problem if you are having a telephone service issue.
Teaching, Learning, and Classrooms / Technology Learning Center
Issues and Questions related to the Technology Learning Center.
Teaching, Learning, and Classrooms / Technology Learning Center / Recording Rooms
The Technology Learning Center has audio/video rooms available for reservation that offer a myriad of different resources fit for many tech needs.
Teaching, Learning, and Classrooms / Technology Learning Center
One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.
TV and Multimedia Services
TMSS offers videotaping services to departments utilizing classrooms, meeting spaces and conference rooms on campus.
Teaching, Learning, and Classrooms / Technology Learning Center
VR and AR training one-on-one and workshops available by appointment.
Security
The Help Desk provides assistance for remediating virus or malware infections on computers and phones.
Phones and Conferencing / University Office Phones
Receive support when you need to reset the password for your voicemail.
Internet Connections
Secure access to networked resources from a remote (off-campus) location.
Collaboration and Storage
WebFiles is storage space of 100MB allocated to each student, staff, faculty member, and student organization enabling them to maintain a website.
Internet Connections
Wired network access available in residence halls and administrative buildings on campus.
Internet Connections
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Teaching, Learning, and Classrooms / Technology Learning Center
The Technology Learning Center (TLC) supports the creation and use of multimedia in teaching and learning with an emphasis on course-related digital media projects.
Phones and Conferencing
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.