Knowledge Base

Categories (14)

Accounts and Access

KB articles related to managing Network Accounts, Duo, Affiliate Accounts, Student Organization Accounts, etc.
Expand

Internet Connections

KB articles related to getting connect to the wifi, ethernet connections, or University VPN, ClearPass, etc.
Expand

Phones and Conferencing

KB articles related to office/mobile phones and video/audio conferencing
Expand

Email

KB articles related to email (Exchange for Fac/staff, Gmail for students) public folders, mailing lists, etc.
Expand

Collaboration and Storage

KB articles related to file collaboration and storage, including Box, Google Drive and WebFiles
Expand

Computer Hardware and Software

KB articles related to computer hardware, software, and loaner equipment.
Expand

Print, Copy, Scan

KB articles related to printer purchase requests, printing, copying, scanning, connecting to dept network printer, etc.
Expand

TV and Multimedia Services

KB articles for campus television and multimedia services.
Expand

Teaching, Learning, and Classrooms

KB articles related to training, TLC, Blackboard, class & lab services, research support, etc.
Expand

Projects

KB articles related to projects (submitting a request, managing a project, being a member of a project, etc.)
Expand

Scholarship and Research Computing

KB articles related to accessing and using both on-campus and cloud academic computing resources
Expand

Security

KB articles related to LastPass, Antivirus and Endpoint Detection, Phishing, Cybersecurity, etc.
Expand

Workday

Knowledge base articles related to Workday.
Expand

Institutional Effectiveness

Knowledge base articles related to Institutional Effectiveness and services such as accreditation, assessment, course evaluation, data/IR, Qualtrics, ROADs, Surveys, etc.
Expand

Articles (2)

Mobile Security Tip: Limit, Update, and Review your apps

Recently, there has been cyber threats where mobile apps, specifically Android apps, were susceptible to being compromised with malware. Mobile devices make it easy for you to install and carry many apps on either your Android or Apple devices. However, it is important to know apps are susceptible to being compromised.

Zoom AI Companion with Zoom Team Chat

How to enable/disable and configure Zoom AI Companion in Zoom Team Chat.