SpiderTechNet allows you to use self-help and how to articles to find a technology answer yourself or to request assistance from Information Services staff.

Want to learn how to set up a technology or need some training resources?

  • The Knowledge Base is where you can read articles that include how-to guides, links to training resources, common questions and more. 
  • See lists of Popular Articles, Recent Articles and Popular Tags used in the knowledge base.

Need help with a problem or request assistance from a partner in IS?

  • Services is our IS service catalog.
  • Browse categories to find services; see a list of services from A to Z; or just search to find the right service.

When you log in you can:

Logging into SpiderTechNet will tailor your experience and make using SpiderTechNet more efficient. 

  • View all your ticket requests using the search feature in Services > Ticket Requests.
  • Add a service as a favorite and see it in Services > My Favorite.
  • See your recently used services in Services > My Recent.
  • See any tickets awaiting your approval in Services > My Approvals.
  • Give us feedback on our Knowledge Base articles by telling us if the article was useful and commenting.

How do I create a ticket and/or get help?

  • Click Knowledge Base in the dark blue menu bar, and search for articles with the information to answer your question.
  • If you still need assistance, to create a ticket do any of the following:
  1. Click Services in the dark blue menu bar at the top of this page, then search for the service you want to request. Once you locate the service, click the "request service" button at the top of the right column to submit a request for the selected service.
  2. Email helpdesk@richmond.edu.
  3. Call the IS Help Desk at (804) 287-6400.