Duo

Service Overview

To protect against phishing and other exploits of stolen passwords, Information Services has implemented Duo Security two-factor authentication. Duo two-factor authentication is required when signing in to certain resources from off-campus, including: Bannerweb, VPN, Cyberark, Apex applications, Slate, Maxient.

Two-factor authentication (2FA) strengthens security by requiring two factors to verify your identity, such as something you know (NetID/password) plus something you have (mobile device/app).  

How Duo Works: 

Duo authentications are completed via the Duo app on a mobile device or a Duo hardware token. When you try to access a resource that requires Duo to login (i.e. BannerWeb), you will need to approve the login via the Duo app or with your Duo hardware token. This prevents someone who has compromised your account and has your netID and password from being able to log into a resource like BannerWeb.

Available To

Faculty, Staff, and Students

Getting Started

First Time Users - Enroll with Duo

If you have never used Duo at UR before, you will need to Enroll in Duo. Duo Enrollment can be done by visiting https://duo.richmond.edu

Request Hardware Token

Hardware tokens are an option that can be used for Duo MFA if you don't have a mobile device that the Duo App can be installed on. Faculty, Staff, and Students can request one free hardware token to use with Duo by submitting the Request Hardware Token form. 

Reactivate Duo App

If you previously had used Duo, but the Duo app on your device needs to be reactivated, you can reactivate a smartphone or tablet with Duo by visiting https://duo.richmond.edu

Using Duo

For step-by-step instructions on how to login to a service with Duo, please visit the links below:

Issues and Questions

If you have are experiencing a problem using Duo use the Report a Problem button to let us know.

Request ByPass Code

If you are enrolled with Duo, but are unable to use the Duo app to authenticate to Bannerweb or the VPN, you can request a temporary bypass code by submitting the Request Bypass Code form.

 
Enroll in Duo Request Hardware Token Reactivate Duo App Request Bypass Code Report a Problem

Related Articles (6)

Frequently Asked Questions about Duo two-factor authentication.
Instructions for connecting to the VPN using different methods from Duo.
Instructions for how to enroll in Duo with either a smartphone, tablet, or hardware token.
Instructions for logging in to BannerWeb using different methods from Duo.
Accessing your university's email account will require you to authenticate with Duo once you login to that account via your smart device, the web mail interface, or your desktop client.
Hardware Tokens are an option that can be used for Duo's Two-Factor Authentication if you don't have a smartphone or tablet that the Duo App can be installed on.

Details

Service ID: 35098
Created
Mon 4/15/19 4:34 PM
Modified
Wed 6/22/22 4:12 PM

Service Offerings (5)

Enroll with Duo
If you have never used Duo at UR before, you will need to Enroll in Duo. Duo Enrollment can be done by visiting https://duo.richmond.edu
Request Hardware Token
Faculty, Staff, and Student can request a hardware through Information Services to use with Duo.
Reactivate Duo App
If you previously had used Duo, but the Duo app on your device needs to be reactivated, you can reactivate a smartphone or tablet with Duo by visiting https://duo.richmond.edu
Request Bypass Code
If your regular methods of using Duo are unavailable, a temporary bypass code can be requested.
Report a Problem
Let us know if you are experiencing any problems using Duo.