University of Richmond
Fall 2020: Resources available for On Campus or Working and Learning Remotely

Quick Links

Self-help Knowledge Base
How-to's & other useful articles

Submit an Incident
Report technology not working properly

My Tickets
Your previously submitted tickets

Browse Available Services
Review the services available to you

Project Requests

IS Project Requests
A project request is typically more complex and longer in duration than a service request, has a larger impact or risk, and/or requires multiple personnel to accomplish.  Examples may include: requests for implementation of a cloud application; an upgrade to an existing application or equipment; data integrations between new or existing applications, etc.

Contact Us

Computer Help Desk

(804) 287-6400
helpdesk@richmond.edu

Walk Up Help Desk: Closed

Remote Support Only (Phone/Email/Live Chat):
Monday - Friday: 7:30am to 7:30pm
Saturday - Sunday: 10:00am to 4:00pm (on call)

Telecom/Media Support (TMSS)

(804) 287-6500
telecom@richmond.edu

Jepson Hall Office: Closed

Remote Support Only (Phone/Email):
Monday - Friday: 8:30am to 5:00pm
Saturday - Sunday: Closed


Technology Learning Center (TLC)

(804) 289-8772
tlc@richmond.edu
Complete Hours

Remote Support Only (starts 11/21/20):
Monday - Friday: 12pm to 10pm
Saturday - Sunday: Closed