University of Richmond
Fall 2020: Resources available for On Campus or Working and Learning Remotely

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How-to's & other useful articles

Submit an Incident
Report technology not working properly

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Your previously submitted tickets

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Review the services available to you

Project Requests

IS Project Requests
A project request is typically more complex and longer in duration than a service request, has a larger impact or risk, and/or requires multiple personnel to accomplish.  Examples may include: requests for implementation of a cloud application; an upgrade to an existing application or equipment; data integrations between new or existing applications, etc.

Information Services

Alerts

08/24/20 Zoom services restored and operational: Zoom reports that services have been restored for the majority of their customers, and we can confirm that the University of Richmond community is already using Zoom on campus. Zoom does continue to post updates to their support site that they are continuing to work on the problem for those areas that do still have issues. Information Services will continue to monitor the status of Zoom on the UR campus, and will provide updates as warranted. https://status.zoom.us/

07/14/20 Computer Replacement Program Changes: Information Services is working on a transition to a 4 year replacement program.

06/26/20 Standard Classroom Technology Configuration - Fall 2020: Information Services has been charged with implementing a standard technology configuration that would address the need for simultaneous in-room instruction and remote instruction.

04/21/20 During this period of remote work, Information Services needs to continue the process of applying patches and critical updates to UR computer assets.  In order for your Windows machine to receive these important updates, we recommend that you follow one of two options found on this article for Installing Windows Updates While Working Remotely. University managed Macs do not need to connect to the VPN to check for or receive updates. You will receive a pop up notification on your Mac when a new update is available. You may also follow the steps on this article to manually check for updates on your Mac. 

04/08/20 Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has completed testing, and the operating system is now available to install on University managed Macs. 

03/31/20 Box Storage Quotas FAQ: Information Services will be implementing changes to storage quotas in Box. 

03/13/20 A malicious website (corona-virus-map[dot]com) pretending to be the live map for Coronavirus COVID-19 Global Cases by Johns Hopkins University is circulating on the internet.  Visiting the website will infect the user’s computer with the AZORult trojan, malware that will steal and exfiltrate a variety of sensitive data. It is likely being spread via infected email attachments, malicious online advertisements, and social engineering. Furthermore, anyone searching the internet for a Coronavirus map could unwittingly navigate to this malicious website. If you have visited the malicious website, please contact Information Security or the Help Desk.

Contact Us

Computer Help Desk

(804) 287-6400
helpdesk@richmond.edu

Walk Up Help Desk: Closed

Remote Support Only (Phone/Email/Live Chat):
Monday - Friday: 7:30am to 7:30pm
Saturday - Sunday: 10:00am to 4:00pm (on call)

Telecom/Media Support (TMSS)

(804) 287-6500
telecom@richmond.edu

Jepson Hall Office: Closed

Remote Support Only (Phone/Email):
Monday - Friday: 8:30am to 5:00pm
Saturday - Sunday: Closed


Technology Learning Center (TLC)

(804) 289-8772
tlc@richmond.edu
2nd Floor in Boatwright Library

Monday - Thursday: 9am - 10pm
Friday: 9am - 5pm
Saturday: 1pm - 5pm
Sunday: 2pm - 10pm