University of Richmond

COVID-19: Resources available for Working and Learning Remotely
Work Remotely Checklist
Learn Remotely Checklist
Continuity of Instruction

Quick Links

Self-help Knowledge Base
How-to's & other useful articles

Submit an Incident
Report technology not working properly

My Tickets
Your previously submitted tickets

Browse Available Services
Review the services available to you

Project Requests

IS Project Requests
A project request is typically more complex and longer in duration than a service request, has a larger impact or risk, and/or requires multiple personnel to accomplish.  Examples may include: requests for implementation of a cloud application; an upgrade to an existing application or equipment; data integrations between new or existing applications, etc.

Information Services

Alerts

03/31/20 Box Storage Quotas FAQ: Information Services will be implementing changes to storage quotas in Box. 

03/31/20 Update your box applications to latest versions: Starting on March 31, 2020, Box will block products and services using the TLS 1.1 encryption protocol. Box applications that are not up-to-date will stop working when this change is made. 

03/13/20 A malicious website (corona-virus-map[dot]com) pretending to be the live map for Coronavirus COVID-19 Global Cases by Johns Hopkins University is circulating on the internet.  Visiting the website will infect the user’s computer with the AZORult trojan, malware that will steal and exfiltrate a variety of sensitive data. It is likely being spread via infected email attachments, malicious online advertisements, and social engineering. Furthermore, anyone searching the internet for a Coronavirus map could unwittingly navigate to this malicious website.
                
If you have visited the malicious website, please contact Information Security or the Help Desk.

02/14/20 As of February 25, 2020, Box will permanently delete anything in your Box Trash folder that is more than 30 days old. In the past, deleted items were kept for 90 days before permanent removal.

10/07/19 macOS Catalina: Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has been testing the beta version extensively for the past several months, but we still have more testing to do before we make it available for University managed Macs.

07/11/19 Blackboard Support Changes: Effective Monday, July 1st, Information Services has assumed the primary responsibility associated with managing the University’s enterprise learning management system, Blackboard. 

Adjusted Hours

Hours of Remote Operation in Response to COVID-19


Computer Help Desk

(804) 287-6400
helpdesk@richmond.edu

Phone Support Only:
Monday - Friday: 8:30am to 7:30pm
Saturday - Sunday: 10:00am to 4:00pm (on call only)
 

Telecom/Media Support (TMSS)

(804) 287-6500
telecom@richmond.edu

Phone Support Only:
Monday through Friday: 8:30am to 7:30pm


Technology Learning Center (TLC)

(804) 289-8777
tlc@richmond.edu

Remote Support only via Phone and Email
The TLC in Boatwright is Closed.