University of Richmond

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Project Requests

IS Project Requests
A project request is typically more complex and longer in duration than a service request, has a larger impact or risk, and/or requires multiple personnel to accomplish.  Examples may include: requests for implementation of a cloud application; an upgrade to an existing application or equipment; data integrations between new or existing applications, etc.

Information Services

Alerts

09/17/19 Campuswide Phishing Attempt: Information Services has become aware of an email phishing attempt with the appearance of being from a University staff member

09/16/19 Wireless Certificate Upgrade: Tuesday, September 17, the wireless certificate for the "urwin" wireless network will be renewed

07/11/19 Blackboard Support Changes: Effective Monday, July 1st, Information Services has assumed the primary responsibility associated with managing the University’s enterprise learning management system, Blackboard. 

06/26/19 MacBook Battery Recall: Apple has announced a recall on a specific series of 15” MacBook Pros that were manufactured in 2015.

Contact Us

Help Desk

Regular Hours: Monday - Friday 8:30am - 7:30pm
Weekend Phone Support: Saturday, Sunday 10:00am - 4:00pm

(804) 287-6400
helpdesk@richmond.edu
Jepson Hall, Room G-19

Telecom/Media Support

Regular Hours: Monday - Friday 8:30 am – 5:00 pm
After Hours: (804) 287-6500
(804) 287-6500
telecom@richmond.edu
Jepson Hall, Room G-3
Technology Learning Center (TLC)

Monday - Friday 9 am – midnight
Saturday 1 pm – 5 pm, Sunday 2 pm - midnight

(804) 289-8772
tlc@richmond.edu
Boatwright Library, Rooms 315, 317, and 320