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A project request is typically more complex and longer in duration than a service request, has a larger impact or risk, and/or requires multiple personnel to accomplish.  Examples may include: requests for implementation of a cloud application; an upgrade to an existing application or equipment; data integrations between new or existing applications, etc.

Information Services


10/07/19 macOS Catalina: Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has been testing the beta version extensively for the past several months, but we still have more testing to do before we make it available for University managed Macs.

07/11/19 Blackboard Support Changes: Effective Monday, July 1st, Information Services has assumed the primary responsibility associated with managing the University’s enterprise learning management system, Blackboard. 

06/26/19 MacBook Battery Recall: Apple has announced a recall on a specific series of 15” MacBook Pros that were manufactured in 2015.

Contact Us

Help Desk

Regular Hours: Monday - Friday 8:30am - 7:30pm
Weekend Phone Support: Saturday, Sunday 10:00am - 4:00pm

(804) 287-6400
Jepson Hall, Room G-19

Telecom/Media Support

Regular Hours: Monday - Friday 8:30 am – 5:00 pm
After Hours: (804) 287-6500
(804) 287-6500
Jepson Hall, Room G-3
Technology Learning Center (TLC)

Monday - Friday 9 am – midnight
Saturday 1 pm – 5 pm, Sunday 2 pm - midnight

(804) 289-8772
Boatwright Library, Rooms 315, 317, and 320