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How-to's & other useful articles

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Report technology not working properly

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Review the services available to you

Project Requests

IS Project Requests
A project request is typically more complex and longer in duration than a service request, has a larger impact or risk, and/or requires multiple personnel to accomplish.  Examples may include: requests for implementation of a cloud application; an upgrade to an existing application or equipment; data integrations between new or existing applications, etc.

Information Services

Alerts

06/26/20 Standard Classroom Technology Configuration - Fall 2020: Information Services has been charged with implementing a standard technology configuration that would address the need for simultaneous in-room instruction and remote instruction.

04/21/20 During this period of remote work, Information Services needs to continue the process of applying patches and critical updates to UR computer assets.  In order for your Windows machine to receive these important updates, we recommend that you follow one of two options found on this article for Installing Windows Updates While Working Remotely. University managed Macs do not need to connect to the VPN to check for or receive updates. You will receive a pop up notification on your Mac when a new update is available. You may also follow the steps on this article to manually check for updates on your Mac. 

04/08/20 Catalina, Apple's newest operating system, was released on October 7, 2019. The Help Desk has completed testing, and the operating system is now available to install on University managed Macs. 

03/31/20 Box Storage Quotas FAQ: Information Services will be implementing changes to storage quotas in Box. 

03/13/20 A malicious website (corona-virus-map[dot]com) pretending to be the live map for Coronavirus COVID-19 Global Cases by Johns Hopkins University is circulating on the internet.  Visiting the website will infect the user’s computer with the AZORult trojan, malware that will steal and exfiltrate a variety of sensitive data. It is likely being spread via infected email attachments, malicious online advertisements, and social engineering. Furthermore, anyone searching the internet for a Coronavirus map could unwittingly navigate to this malicious website. If you have visited the malicious website, please contact Information Security or the Help Desk.
 

Holiday Hours

4th of July Holiday


Computer Help Desk


Friday, July 3rd - Monday, July 6th: Closed


Telecom/Media Support (TMSS)


Friday, July 3rd - Monday, July 6th: Closed


Technology Learning Center (TLC)


Friday, July 3rd - Monday, July 6th: Closed

Adjusted Hours

Hours of Remote Operation in Response to COVID-19


Computer Help Desk

(804) 287-6400
helpdesk@richmond.edu

(Modified Summer Hours)
Phone Support Only:
Monday - Friday: 8:30am to 5:00pm
Saturday - Sunday: 10:00am to 4:00pm (on call only)
 

Telecom/Media Support (TMSS)

(804) 287-6500
telecom@richmond.edu

(Modified Summer Hours)
Phone Support Only:
Monday - Friday: 8:30am to 5:00pm


Technology Learning Center (TLC)

(804) 289-8777
tlc@richmond.edu

Remote Support only via Phone and Email
The TLC in Boatwright is Closed.