Self-help Knowledge Base
How-to's & other useful articles

Submit an Incident
Report technology not working properly

My Tickets
Your previously submitted tickets

Browse Available Services
Review the services available to you

IS Project Requests
A project request is typically more complex and longer in duration than a service request, has a larger impact or risk, and/or requires multiple personnel to accomplish.  Examples may include: requests for implementation of a cloud application; an upgrade to an existing application or equipment; data integrations between new or existing applications, etc.

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Technology Learning Center Services

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News and Alerts
View current outages or news items.

Computer Help Desk

(804) 287-6400
helpdesk@richmond.edu

Walk Up Help Desk: Closed

Remote Support Only (Phone/Email/Live Chat):
Monday - Friday: 7:30am to 7:30pm
Saturday - Sunday: 10:00am to 4:00pm (on call)

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Telecom/Media Support (TMSS)

(804) 287-6500
telecom@richmond.edu

Jepson Hall Office: Closed

Remote Support Only (Phone/Email):
Monday - Friday: 8:30am to 5:00pm
Saturday - Sunday: Closed

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Technology Learning Center (TLC)

(804) 289-8772
tlc@richmond.edu
Complete Hours

Remote Support Only (starts 11/21/20):
Monday - Friday: 12pm to 10pm
Saturday - Sunday: Closed