Service Catalog

Categories (11)

Accounts and Access

Manage Network Accounts, Duo Enrollment, and Affiliate Account requests

Internet Connections

Wi-Fi, Ethernet, and VPN Connectivity

Phones and Conferencing

Support for Office/Mobile Phones and Video/Audio Conferencing.

Email

Faculty and Staff email is hosted on Microsoft O365. Student email is hosted through Google G Suite for Education.

Collaboration and Storage

Services related to collaboration of files and storage, including Box, Google Drive, and WebFiles.

Computer Hardware and Software

Services for computer hardware, software, and loaner equipment.

Print, Copy, Scan

Get help with all things printing and printers on campus

TV and Multimedia Services

Support for campus television and multimedia services.

Teaching, Learning, and Classrooms

Training, TLC Information, Blackboard Support, and Classroom and Lab Services

Enterprise Applications and Reporting

UR's students, faculty, and staff use Enterprise Applications for much of their university business.  All can access Banner's self service portal via a web browser pointed at bannerweb.richmond.edu (Note: We require Duo for off-campus access).  Some employees require access to other administrative applications (Bannerforms, OnBase, ROADS, etc.).

Security

Information Security manages the processes, tools and policies necessary to prevent, detect, document and counter threats