Service Catalog

Categories (15)

Accounts and Access

Manage Network Accounts, Duo Enrollment, and Affiliate Account requests
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Internet Connections

Wi-Fi, Ethernet, and VPN Connectivity
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Phones and Conferencing

Support for Office/Mobile Phones and Video/Audio Conferencing.
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Email

Faculty and Staff email is hosted on Microsoft O365. Student email is hosted through Google G Suite for Education.
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Collaboration and Storage

Services related to collaboration of files and storage, including Box, Google Drive, and WebFiles.
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Computer Hardware and Software

Services for computer hardware, software, and loaner equipment.
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Print, Copy, Scan

Get help with all things printing and printers on campus
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TV and Multimedia Services

Support for campus television, multimedia services and digital signage (dflyers)
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Teaching, Learning, and Classrooms

Training, TLC Information, Blackboard Support, and Classroom and Lab Services
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Scholarship and Research Computing

Services for faculty and staff involving the support of computationally intensive research
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Web Services

Services related to the public web, Cascade, URPoster, and Google Analytics.
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Enterprise Applications and Reporting

UR's students, faculty, and staff use Enterprise Applications for much of their university business.  All can access Banner's self service portal via a web browser pointed at bannerweb.richmond.edu (Note: We require Duo for off-campus access).  Some employees require access to other administrative applications (Bannerforms, OnBase, ROADS, etc.).
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Security

Information Security manages the processes, tools and policies necessary to prevent, detect, document and counter threats
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OneCard

Services related to OneCard outages or requesting a New, Move or Change of a device.
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Workday

Services related to Workday, including requesting access, requesting help, submitting a Workday-related ticket, etc.

If you are unable to find the specific service or issue you are looking for, please use the General Inquiry form to submit a ticket. Our team will review your request and route it to the appropriate department for further assistance.
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Services (1)

Law School Tech Services

Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.