Service Catalog

Categories (14)

Accounts and Access

Manage Network Accounts, Duo Enrollment, and Affiliate Account requests

Internet Connections

Wi-Fi, Ethernet, and VPN Connectivity

Phones and Conferencing

Support for Office/Mobile Phones and Video/Audio Conferencing.


Faculty and Staff email is hosted on Microsoft O365. Student email is hosted through Google G Suite for Education.

Collaboration and Storage

Services related to collaboration of files and storage, including Box, Google Drive, and WebFiles.

Computer Hardware and Software

Services for computer hardware, software, and loaner equipment.

Print, Copy, Scan

Get help with all things printing and printers on campus

TV and Multimedia Services

Support for campus television, multimedia services and digital signage (dflyers).

Teaching, Learning, and Classrooms

Training, TLC Information, Blackboard Support, and Classroom and Lab Services

Scholarship and Research Computing

Services for faculty and staff involving the support of computationally intensive research

Web Services

Services related to the public web, Cascade, URPoster, and Google Analytics.

Enterprise Applications and Reporting

UR's students, faculty, and staff use Enterprise Applications for much of their university business.  All can access Banner's self service portal via a web browser pointed at (Note: We require Duo for off-campus access).  Some employees require access to other administrative applications (Bannerforms, OnBase, ROADS, etc.).


Information Security manages the processes, tools and policies necessary to prevent, detect, document and counter threats


Services related to OneCard outages or requesting a New, Move or Change of a device.

Services (1)

Law School Tech Services

Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.