KB articles related to software support, procurement, non-standard software installation, Office 365, etc.

Articles (41)

Pinned Article Current Standard Software Configurations for macOS

University standard software can be found on all University-owned computers in the library, classrooms, labs, or offices.

Pinned Article Current Standard Software Configurations for Windows

University standard software can be found on all University-owned computers in the library, classrooms, labs, or offices.

Pinned Article Specialty Software

Specialty software is defined as software needed for a specific job function such as Web page development, document publishing, or high-end graphic design. Depending on the product, there may be a charge to your department.

Check for Updates on Macs

Apple frequently releases software updates for macOS, iTunes, Safari, and various other Apple managed apps.

End of Support for macOS 10.13 High Sierra

Details on the end of support for High Sierra on University managed Macs, and information on how to upgrade to a newer OS.

How to Check and Install Lenovo drivers using Lenovo System Update.

Instructions for how to manually check and install driver updates on Lenovo desktop and laptop computers

How to Check Online for Updates through Microsoft Update

Instructions for how to manually check for updates to your Windows computer through Windows Update.

How To Clear Cache & Cookies from your Web Browser

Instructions for clearing cache and cookies on various web browsers

Install ArcGIS Pro

Instructions for how to install and sign in to ArcGIS Pro.

Install JMP Pro 15 for Mac

Instructions for how to install and license JMP Pro 15 for Mac computers.

Install JMP Pro 15 for Windows

Instructions for how to install and license JMP Pro 15 for Windows computers.

Install JMP Pro 15.2 for Mac

Instructions for how to install and license JMP Pro 15.2 for Mac computers.

Install JMP Pro 15.2 for Windows

Instructions for how to install and license JMP Pro 15.2 for Windows computers.

Install JMP Pro 16 for Mac

Instructions for how to install and license JMP Pro 16 for Mac computers.

Install JMP Pro 16 for Windows

Instructions for how to install and license JMP Pro 16 for Windows computers.

Install JMP Pro 16.1 for Mac

Instructions for how to install and license JMP Pro 16 for Mac computers.

Install JMP Pro 16.1 for Windows

Instructions for how to install and license JMP Pro 16.1 for Windows computers.

Install new Windows Update client

How to ensure University managed Windows computers are configured to receive Windows Updates when working remotely

Installing Windows Updates While Working Remotely

Information Services needs to continue the process of applying patches and critical updates to UR computer assets for computers that are being used on or off campus. Remember that a computer that is patched and updated on a regular basis helps to protect you against cyber threats.

Java Uninstall Tool for Windows computers

This tool will allow Windows computers to uninstall all versions of Java from Windows computers.

Learn About Software Updates

By regularly updating your computer systems, phones, and tablets, you are helping to protect the device against security vulnerabilities while also making sure the software stays current.

Mathematica

Provide Mathematica installation instruction campus/university, personal and student systems.

Maximizing your iPad's potential

Information on how to use your iPad effectively for work or school

Microsoft Updates for University Faculty and Staff Owned PCs

Microsoft releases updates Monthly. These updates are reviewed and tested by the Help Desk, and then released to the University community.

Office 365 : How to manage the number of devices you have installed

You can easily mange the number of devices that you are signed into for Microsoft Office 365 by clicking the sign out button next the device.

Remote to your Windows computer

Instructions on how to remote to your Windows computer from another device

Set a Default Program in Windows 10

How to set a default program?

SPSS - Trial License

Students who need access to SPSS can access a free trial of SPSS through IBM.

Support for macOS Big Sur (macOS 11)

Support for Apple's newest operating system, macOS Big Sur

Troubleshoot OS updates on macOS (Faculty/Staff)

How to troubleshoot installing updates for macOS (Faculty/Staff)

Troubleshoot OS updates on Windows (Faculty/Staff)

How to troubleshoot installing updates for Windows (Faculty/Staff)

Vendor Discounts for Personal Software Purchase

Vendor discounts are available for faculty, staff, and students interested in purchasing software for their personal computers.

VMware Fusion Player

Information on accessing a personal use license for VMware Fusion Player that will allow you to install and run Windows on your Mac

Windows 10 FAQ

Frequently asked questions related to the Windows 10 operating system.

Windows 10 Version Upgrades

Information Services needs to continue the process of applying patches and critical Windows 10 version/feature updates to UR computer assets. Remember that a computer that is patched and updated on a regular basis helps to protect you against cyber threats, and this is especially important with increased Internet activity in general. In order for your Windows machine to receive these important updates, we recommend that you follow one of these options.