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- Knowledge Base
- Print, Copy, Scan
- Public Printing
Instructions for how to print to a public Papercut printer once printers are installed
- Knowledge Base
- Email
- Spam
Instructions for how to remove addresses from your Blocked and Safe Sender lists in Microsoft 365.
- Knowledge Base
- Accounts and Access
- Duo
Frequently Asked Questions about Duo two-factor authentication.
- Knowledge Base
- Email
Email forwarding is available for students, adjunct faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.
- Knowledge Base
- Email
Frequently Asked Questions about Exchange Email (Faculty and Staff)
- Knowledge Base
- Computer Hardware and Software
- Hardware
Secondary Computers are those that are used by either part-time staff or faculty, adjunct faculty, students, or in some cases for faculty research. The secondary computer environment is mostly populated from computers that are returned back into inventory from our primary computer replacement process.
- Knowledge Base
- Internet Connections
- Wireless Networks
While on campus, students, staff, and faculty can wirelessly and securely access the University network through 'urwin'.
- Knowledge Base
- Accounts and Access
Instructions for using NoMAD to update your network password on your Mac
- Knowledge Base
- Teaching, Learning, and Classrooms
- Blackboard
General information and helpful resources about Blackboard
- Knowledge Base
- Email
Exchange email banner at the beginning of an email message, if the sender is from outside the university.
- Knowledge Base
- Print, Copy, Scan
- Public Printing
Instructions for installing and printing to the public Papercut printers on a Windows computer
- Knowledge Base
- Computer Hardware and Software
- Software Management
Frequently asked questions about Microsoft Office 365
- Knowledge Base
- Computer Hardware and Software
How to Install Avaya Workplace (Windows)
- Knowledge Base
- Computer Hardware and Software
- Software Management
Microsoft releases updates Monthly. These updates are reviewed and tested by the Help Desk, and then released to the University community.
- Knowledge Base
- Print, Copy, Scan
Instructions for installing a networked printer on your University owned and managed Mac