Computer Hardware and Software

KB articles related to computer hardware, software, and loaner equipment.

Categories (4)

Hardware

KB articles related to hardware support, requests, procurement, etc.
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Loaner Equipment

KB articles related to loaner equipment
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Software Management

KB articles related to software support and maintenance.
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Digital Tools and Software Library

Information for faculty, staff, and students about digital tools and standard, specialty, or licensed software.

Click on a title below for more information about the item, who it's available to, how to get the software, and where to support resources.
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Articles (14)

Pinned Article Learn About Data Backups

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

Pinned Article Troubleshooting Hardware Problems

Basic troubleshooting steps for common hardware issues.

Backup Files Using an External Hard Drive (macOS)

Instructions on using Time Machine to backup your Mac with an external hard drive

Backup Files Using External Device (Windows)

Your computer can be backed up using an external device, such as an external hard drive or a flash drive.

Help Desk Support for Personal Computers

Help Desk support information about personal computers

How to install Innosoft Fusion

How to install Innosoft Fusion

How to use mail merge to send bulk email messages

Personal Computer Hardware and Software Purchasing Advice

Advice for purchasing a computer or software for personal use.

Running Lenovo Updates via the Lenovo website

How to run lenovo updates on the lenovo website

Troubleshooting Software Problems

Basic troubleshooting for software problems including install, execution, and uninstall.

Windows 10/11: How to change audio output

How to change the audio output in Win 10 / 11, this may be necessary if sound is not coming out of the desired speaker(s).

Windows 10: How to fix file associations

Two ways to fix common file association issues in Windows 10

Windows 11 Upgrade for University-Owned Computers

How to manually upgrade to Windows 11 for University-Owned Computers

Windows: How to enable Time Zone location settings

How to change time zone settings when it does not auto-update based on location