Computer Hardware and Software

KB articles related to computer hardware, software, and loaner equipment.

Categories (4)


KB articles related to hardware support, requests, procurement, etc.

Loaner Equipment

KB articles related to loaner equipment

Software Management

KB articles related to software support and maintenance.

Digital Tools and Software Library

Information for faculty, staff, and students about digital tools and standard, specialty, or licensed software.

Click on a title below for more information about the item, who it's available to, how to get the software, and where to support resources.

Articles (10)

Pinned Article Learn About Data Backups

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

Backup Files Using an External Hard Drive (macOS)

Instructions on using Time Machine to backup your Mac with an external hard drive

Backup Files Using External Device (Windows)

Your computer can be backed up using an external device, such as an external hard drive or a flash drive.

Bannerforms Process Access & Summer 2023 Banner Upgrade

Ellucian rewrote a handful of process. Users trying to access the process after the upgrade will receive an access error. Users must use the processes new name.

Help Desk Support for Personal Computers

Help Desk support information about personal computers

Personal Computer Hardware and Software Purchasing Advice

Advice for purchasing a computer or software for personal use.

Running Lenovo Updates via the Lenovo website

How to run lenovo updates on the lenovo website

Windows 10/11: How to change audio output

How to change the audio output in Win 10 / 11, this may be necessary if sound is not coming out of the desired speaker(s).

Windows 10: How to fix file associations

Two ways to fix common file association issues in Windows 10

Windows: How to enable Time Zone location settings

How to change time zone settings when it does not auto-update based on location