How To Clear Cache & Cookies from your Web Browser


The instructions below cover the steps on how to clear the cache/cookies for your web browser. This is occasionally necessary to do in order to resolve an issue with a website or online service. 


Google Chrome

  1. On your computer, open Google Chrome
  2. At the top right, click the MoreMore button, and then choose More tools > Clear browsing data...
  3. At the top, choose a time range. We recommend selecting All time
  4. Check the boxes next to "Cookies and other site data" and "Cached images and files" 
  5. Click Clear Data


  1. On your computer, launch Safari
  2. In the menu bar at the top of your screen, choose Safari
  3. Select Preferences
  4. Choose Privacy
  5. Click on the button for Manage Website Data
  6. Click on Remove All

Mozilla Firefox

  1. On your computer, open Firefox
  2. Click the menu button Fx57Menu and select Settings
  3. Select Privacy & Security
  4. Under Cookies and Site Data, choose Clear Data...
  5. Ensure both boxes are selected and choose Clear

Microsoft Edge

  1. On your computer, launch Microsoft Edge
  2. Select Settings settings and navigate to Settings  > Privacy, Search, and Services
  3. Under Clear browsing data, select Choose what to clear
  4. Choose a time range from the Time range drop-down menu. We recommend All Time
  5. Check Cookies and other site data and Cached images and files
  6. Select Clear now

See Also

Google Chrome: Clear cache and cookies

Safari: Manage cookies and website data

Mozilla Firefox: How to clear cache 

Microsoft Edge: Clear browsing data stored on your computer



Article ID: 107412
Tue 5/12/20 10:18 AM
Mon 10/2/23 2:31 PM