Email

KB articles related to email (Exchange for Fac/staff, Gmail for students) public folders, mailing lists, etc.

Categories (2)

Departmental Mailboxes and Folders

KB articles related to shared email inboxes and calendars that are set up for department use
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Spam

Articles related to Proofpoint and how to manage spam.
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Articles (14)

Pinned Article Learn About Email Accounts at UR

Email accounts are automatically created for all students, faculty, and staff during account activation.

2025 Holiday Calendar File for Windows computers

A .hol file can be imported to quickly add important dates to your Outlook calendar.

Block Subscription Requests to Mailing Lists

Instructions for blocking subscription requests to mailing lists.

Configure Default Email Client

Follow these instructions to change or set the default email client on your computer

Encrypt email in Outlook 365 (Windows)

Instructions for encrypting email in Office 365 in Windows

Faculty and Staff Exchange Email Banner

Exchange email banner at the beginning of an email message, if the sender is from outside the university.

How to Configure Your Email Account on Your Devices (Faculty/Staff)

Instructions for Faculty and Staff to follow to be able to add their O365 email account to their various devices.

How to Configure Your Email Account on Your Devices (Students/Retirees/Alumni)

Instructions for Students, Retirees, and Alumni to follow to be able to add their Richmond Gmail account to their various devices.

How to Set Email Forwarding (Students, Adjunct Faculty, Retirees, Alumni)

Email forwarding is available for students, adjunct faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.

Listserve Guidance

Proper use and management of University listservs

Office 365: New Outlook (PC)

Guidance on how to switch from new outlook to legacy outlook as well as a recommendation from information services to use legacy outlook

Removing Mail Settings from iOS or Android Devices

If you encounter problems receiving mail or syncing calendars on your mobile device, you may need to delete your older UR email account settings and reconfigure.

Exchange Email FAQ (Faculty and Staff)

Frequently Asked Questions about Exchange Email (Faculty and Staff)

Gmail FAQ (Students, Alumni, Retirees)

Frequently Asked Questions about UR Gmail Accounts (Students, Alumni, Retirees)