KB articles related to shared email inboxes and calendars that are set up for department use
Shared mailboxes enable a group of users to be able to monitor one email account that is used as a public point of contact. Shared mailboxes also come with a shared calendar that can be accessed by all individuals that have access to the shared mailbox.
Instructions for how to add a shared mailbox to outlook on either a Mac or Windows PC.
Instructions for how to configure Outlook to use a shared mailbox email address for a mail merge.
How to add and remove individuals from having access to public folder inboxes and calendars using the CATS Group Management tool.
Departments who have email accounts that are configured as shared mailboxes, can managing their own department calendars associated with those mailboxes and provision access to individuals as needed.
Instructions for how to access Public Folder inboxes and Calendars in Outlook 2019/2021 & 365 on Windows and macOS or in Outlook Web Access.
Instructions on how to create a time defined Autoreply for Shared Mailboxes
Setting Autoreply or Out Of Office Email for a Shared Mailbox
Frequently asked questions for public folder inboxes that have been created for department use.