Departmental Mailboxes and Folders

KB articles related to shared email inboxes and calendars that are set up for department use

Articles (7)

Pinned Article What are Shared Mailboxes?

Shared mailboxes enable a group of users to be able to monitor one email account that is used as a public point of contact. Shared mailboxes also come with a shared calendar that can be accessed by all individuals that have access to the shared mailbox.

Adding a Shared Mailbox to Outlook for MacOS

Instructions to add a Shared Mailbox to Outlook for MacOS

Adding a Shared Mailbox to Outlook for Windows

Instructions to add a Shared Mailbox to Outlook for Windows

How to Access Public Folder Inboxes and Calendars

Instructions for how to access Public Folder inboxes and Calendars in Outlook on Windows and macOS or in Outlook Web Access.

How to Manage Shared Inboxes and Calendars

How to add and remove individuals from having access to public folder inboxes and calendars using the CATS Group Management tool.

How to use a Shared Mailbox Address for an Email Mail Merge

Instructions for how to configure Outlook to use a shared mailbox email address for a mail merge.

Public Folders FAQ

Frequently asked questions for public folder inboxes that have been created for department use.