Gmail FAQ (Students, Alumni, Retirees)

Overview

  1. What is the storage size of my mailbox? 
  2. Does the University of Richmond block any email attachments? 
  3. What is the largest email I can send? 
  4. Can my department or organization have its own e-mail address?
  5. What is the naming convention for student email addresses? 
  6. Can I set email forwarding on my mail account to go to a different account?
  7. What is Google Apps for Education?
  8. How many people can I send a single message to?
  9. How do I confirm how much Google storage I am using?
  10. How do I review/delete large or unnecessary files in my Google Drive?
  11. How do I manage files in my Google account?
  12. How do I download files from my Google account?
  13. How can I create a personal Google account?

What is the storage size of my mailbox? 

Each user has 20GB storage for Google Drive, Gmail, and Google Photos.

Does the University of Richmond block any email attachments? 

Yes, many viruses and worms are spread through the e-mailing of infected files. In order to help mitigate this spread, we block many types of attachments especially those types of executables that are known to carry viruses. If you have a question about a specific type of file attachment that is being blocked, please contact the Help Desk.

It is especially important to understand that we are blocking .zip files. Generally, if you feel it is important to send or receive zip files if you rename the file extension or add another extension after the .zip, it will pass through the scan and be delivered. It can then be renamed to just .zip and executed locally.

What is the largest email I can send?

The maximum message size, including attachments is 19MB. 

Can my student organization have its own e-mail address?

Student Organization requests must be made through the Center for Student Involvement

What is the naming convention for student email addresses? 

The naming convention for student e-mail accounts is as follows:

  • The student's preferred name (as reported to the Office of Admission on your application) followed by a "." (dot) followed by your entire last name followed by "@richmond.edu"; e.g. preferredname.lastname@richmond.edu.
  • When duplicate e-mail account names occur, the middle initial will be used (preferred.m.lastname@richmond.edu) to distinguish them.
  • When the use of the middle initial still does not produce a unique e-mail account name, the last name will be followed by a sequential number.
  • Ones and zeros will not be used in e-mail address names as they are easily confused with the lower case letters L and O. 

A student with the name of John (Johnny) Richard Smith would have and e-mail address of johnny.smith@richmond.edu. If there is already a johnny.smith at the time of activation, the address would be johnny.r.smith@richmond.edu and if there is a johnny.r.smith the address would be johnny.r.smith2@richmond.edu.

Can I set email forwarding on my mail account to go to a different account?

Students and Retirees can set email forwarding on their accounts by logging in to: https://webpass.richmond.edu/

Alumni can add or edit the email forwarding by logging in to: https://wwws.richmond.edu/alumni 

What is Google Apps for Education?

Google offers schools a hosted solution for their email, calendar, and chat through Google Apps for Education, their integrated communication and collaboration solution. 

For more information visit Google Apps for Education.

How many people can I send a single message to?

It is recommended that no more than 500 addresses be used in any single e-mail message.

How do I confirm how much Google storage I am using?

Log in to https://drive.google.com/settings/storage with your @richmond.edu gmail account to view how much storage you are using.

Note: If you are logged into a non-Richmond Google account or get a message that "You don't have access to this service", please log out and log into your @richmond.edu Google account first or open an Incognito browser window before clicking https://drive.google.com/settings/storage

How do I review/delete large or unnecessary files in my Google Drive?

Log in to: https://drive.google.com/drive/quota with your @richmond.edu gmail account to view the files that are the largest. You can delete from this view by selecting a file and then clicking the trashcan icon, or by right clicking on the file and selecting Remove

How do I manage files in my Google account?

Information about how to manage your files in your Google Account can be found here: https://support.google.com/mail/answer/6374270 

How do I download files from my Google account?

Learn how to download your google data here: https://support.google.com/accounts/answer/3024190

How can I create a personal Google account?

If you need to create a personal gmail account, you can do so following these steps: https://support.google.com/accounts/answer/27441

Details

Article ID: 89301
Created
Mon 10/14/19 3:56 PM
Modified
Mon 5/2/22 9:21 PM