Removing Mail Settings from iOS or Android Devices

If you encounter problems receiving mail or syncing calendars on your mobile device, you may need to delete your older UR email account settings and reconfigure. It is recommended that you fully back up your device's data before proceeding with these steps.

See below for directions on how to remove existing email configurations.

Remove older UR email account settings for iOS Apple Mail

1. Launch the Settings app
2. Scroll Down to Mail and select Mail
3. Select Accounts
4. Select Delete Account
5. If prompted whether you wish to remove additional information associated with this account (Contacts, Calendars, Reminders or Notes) from your device, select Delete (these will be restored when the account is reconfigured).
6. Depending on the amount of data you have on your device, it may take several minutes for the deletion process to finish.
7. Once the account is removed, please proceed with re-adding your account

Remove older UR email account settings for Android

1. Launch your Email application
2. Open the Settings menu within the email app
3. Select your University of Richmond email address
4. Depending on the app you are using, tap Delete or Remove
5. Depending on the amount of data you have on your device, it may take several minutes for the deletion process to finish.
6. Once the account is removed, please proceed with re-adding your account