Articles related to Proofpoint and how to manage spam.
To protect University mailboxes from malicious email, such as phishing and virus attacks, as well as to reduce the influx of unsolicited commercial email messages, all incoming email sent to "@richmond.edu" addresses is filtered by Proofpoint Email Protection, a highly available cloud based anti-spam and anti-malware email filtering service.
The Proofpoint Digest displays messages that have been classified as spam. These messages are stored in your personal Quarantine, allowing you to determine how to handle future messages from the senders – either allow the messages to be delivered or block them.
The Proofpoint Web Application allows you to view and manipulate your personal quarantine and safe/block lists.
Information on how to manage your Safe and Blocked Senders lists in Proofpoint
If you have received a spam email, please report it first prior to deleting it.
Once Proofpoint is scanning your inbound email messages and you are receiving the Proofpoint End User Digest, you should disable the Junk Filters that may be turned on in your Outlook for Windows mail client.
Instructions for how to remove addresses from your Blocked and Safe Sender lists in Microsoft 365.