Add a Shared Mailbox in Outlook

Overview

If you have been given access to a department shared mailbox, you can follow the steps below to add that mailbox to Outlook on your Mac or Windows PC. This will work on Outlook 365 and Outlook 2019

Details / Instructions

Add to Outlook on Windows 10/11Show

Open Outlook
Click File > Info > Account Settings > Account Settings
Click on Change > More Settings > Advanced Tab
Click "Add" and type in part of shared inbox name
Click "OK" to close Add Mailbox window
Click "OK" to close Microsoft Exchange window
Click "Next" (Do not change Offline Settings and leave Cached Exchange Mode enabled at the default level)
Click "Done"
Click "Close" to close Account Settings window and return to Microsoft Outlook

Add to Outlook on MacShow

Make sure you're on the old version of Outlook
Go to Outlook next to the Apple menu and click on Preferences (Settings if you are on Ventura or higher)
Select Accounts
Click on Advanced... in the bottom right hand corner
Go to Delegates tab
Click on the plus sign underneath Open these additional mailboxes:
Search for the shared mailbox you want to be a part of and click Add
Hit OK
Close out of the Accounts window and wait to see if the new shared mailbox populates.

Add to Outlook on Windows OLDShow

Open Outlook
Click File > Info > Add Account.
In the dialog box type in the email address of the shared mailbox and click Connect.
In the next dialog box, click Sign in with another account instead of entering a password (shared mailboxes don't have passwords).
1. Delete the filled-in entry and enter your email address instead, click Next
2. Enter your password and click Sign in
3. If you are prompted to login a second time, follow the same steps as above (Sign in with another account, etc.)
You should now see Account successfully added
Restart Outlook

Details

Article ID: 137936

Created

Mon 2/7/22 4:59 PM

Modified

Mon 2/19/24 2:49 PM

Updating...

Add a Shared Mailbox in Outlook

Overview

Details / Instructions

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