Knowledge Base

Categories (13)

Accounts and Access

KB articles related to managing Network Accounts, Duo, Affiliate Accounts, Student Organization Accounts, etc.
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Internet Connections

KB articles related to getting connect to the wifi, ethernet connections, or University VPN, ClearPass, etc.
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Phones and Conferencing

KB articles related to office/mobile phones and video/audio conferencing
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Email

KB articles related to email (Exchange for Fac/staff, Gmail for students) public folders, mailing lists, etc.
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Collaboration and Storage

KB articles related to file collaboration and storage, including Box, Google Drive and WebFiles
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Computer Hardware and Software

KB articles related to computer hardware, software, and loaner equipment.
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Print, Copy, Scan

KB articles related to printer purchase requests, printing, copying, scanning, connecting to dept network printer, etc.
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TV and Multimedia Services

KB articles for campus television and multimedia services.
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Teaching, Learning, and Classrooms

KB articles related to training, TLC, Blackboard, class & lab services, research support, etc.
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Projects

KB articles related to projects (submitting a request, managing a project, being a member of a project, etc.)
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Scholarship and Research Computing

KB articles related to accessing and using both on-campus and cloud academic computing resources
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Security

KB articles related to LastPass, Antivirus and Endpoint Detection, Phishing, Cybersecurity, etc.
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Workday

Services related to Workday, including requesting access, requesting help, submitting a Workday-related ticket, etc.
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Articles (2)

Mobile Security Tip: Limit, Update, and Review your apps

Recently, there has been cyber threats where mobile apps, specifically Android apps, were susceptible to being compromised with malware. Mobile devices make it easy for you to install and carry many apps on either your Android or Apple devices. However, it is important to know apps are susceptible to being compromised.

Zoom AI Companion with Zoom Team Chat

How to enable/disable and configure Zoom AI Companion in Zoom Team Chat.