Knowledge Base

Categories (13)

Accounts and Access

KB articles related to managing Network Accounts, Duo, Affiliate Accounts, Student Organization Accounts, etc.
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Internet Connections

KB articles related to getting connect to the wifi, ethernet connections, or University VPN, ClearPass, etc.
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Phones and Conferencing

KB articles related to office/mobile phones and video/audio conferencing
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Email

KB articles related to email (Exchange for Fac/staff, Gmail for students) public folders, mailing lists, etc.
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Collaboration and Storage

KB articles related to file collaboration and storage, including Box, Google Drive and WebFiles
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Computer Hardware and Software

KB articles related to computer hardware, software, and loaner equipment.
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Print, Copy, Scan

KB articles related to printer purchase requests, printing, copying, scanning, connecting to dept network printer, etc.
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Teaching, Learning, and Classrooms

KB articles related to Blackboard, Respondus LockDown Browser, class & lab services, research support, etc.
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Projects

KB articles related to projects (submitting a request, managing a project, being a member of a project, etc.)
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Scholarship and Research Computing

KB articles related to accessing and using both on-campus and cloud academic computing resources
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Security

KB articles related to LastPass, Antivirus and Endpoint Detection, Phishing, Cybersecurity, etc.
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Workday

Knowledge base articles related to Workday.
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AI Tools & Automation

Resources, guidance, and support for University-managed AI tools, automated workflows, and related technologies. This category includes general information, how-to articles, best practices, and assistance for using AI features, automation solutions, and emerging digital capabilities across campus systems and services.
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