When Clearpass initially loads on your computer after you login it may be in an "Unhealthy" (Quarantined) status at first and then switch to "Healthy". This may happen before you notice or it may take several minutes. It may also switch to "Healthy" after following the steps in the section "How to Troubleshoot Clearpass "Unhealthy" (Quarantined) Status" or after performing other troubleshooting steps.
In some cases Clearpass may show a "Healthy" status while your computer has no connectivity, you can try these troubleshooting suggestions:
1) Open Clearpass: Follow the directions in the section labeled How to Resolve "Open ClearPass Onguard Problem" to open Clearpass OnGuard or find the Clearpass OnGuard Icon (detailed in the same section) in the system tray at the lower right corner of your system, right-click the icon and click "Restore" to show the Clearpass OnGuard application window.
2) Confirm a Healthy health status, follow troubleshooting suggestions below the picture if your computer does not have a network connection. If the health status is not healthy close this section and open up the section that matches the health status.
3) Wait 30-60 seconds and check if you have connectivity by opening a website or email on your computer, you may need to close/relaunch your email, web browser, etc, if they were open prior to Clearpass OnGuard switching from Unhealthy to Healthy.
4) Restart your computer.
5) Forget & Rejoin the "urwin" wireless network (skip this step if you are not using the urwin wireless network):
- Click Settings
- Click Network & Internet
- Click Wifi
- Click Manage Wi-Fi Settings
- Click "Forget" next to "urwin".
- Rejoin the "urwin" wireless network from the Wifi screen and check for connectivity.
6) Contact Help Desk at 804-287-6400, by email (helpdesk@richmond.edu) or SpiderTechNet Self Service (link opens in new window) for assistance.