Popular Services
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
• General Ledger and Accounting (Includes Cash Management and Financial)
• Accounts Payable
• Procurement and Supplier Management
• Purchasing Card
• Grants Accounting
• Budget
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.
• Employee Data Management: Assistance with maintaining employee records, including personal information, job details, and employment history. Support for managing
employee status changes such as promotions, transfers, and terminations.
• Recruitment and Onboarding
• Performance and Talent Management
• Benefits Administration
• Compliance and Auditing
• Self-Service Employee and Manager Tools
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
The Technology Learning Center supports large format poster printing for University of Richmond credit-earning class projects and conferences.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
Daily informational email digests that are sent to active faculty, staff, and students.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.