Popular Services
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
The University's Learning Management System (LMS). Canvas is used for course materials, assignment submissions, online discussions, reflective journaling, tests/quizzes, and posting grades.
Daily informational email digests that are sent to active faculty, staff, and students.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
Request service for connecting your computer to a department network printer.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.