Popular Services
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
o Add or update constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Daily informational email digests that are sent to active faculty, staff, and students.
• Employee Data Management: Assistance with maintaining employee records, including personal information, job details, and employment history. Support for managing
employee status changes such as promotions, transfers, and terminations.
• Recruitment and Onboarding
• Performance and Talent Management
• Benefits Administration
• Compliance and Auditing
• Self-Service Employee and Manager Tools
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
The Workday Org Hierarchy Issue Ticket Form allows employees to report issues related to Workday's organizational structure.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
• General Ledger and Accounting (Includes Cash Management and Financial)
• Accounts Payable
• Procurement and Supplier Management
• Purchasing Card
• Grants Accounting
• Budget
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.