Popular Services
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
The Technology Learning Center supports large format poster printing for University of Richmond credit-earning class projects and conferences.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Request a shared mailbox (email inbox and calendar) for a University Department.
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
• General Ledger and Accounting (Includes Cash Management and Financial)
• Accounts Payable
• Procurement and Supplier Management
• Purchasing Card
• Grants Accounting
• Budget
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
Request External to the University Collaboration on non-departmental BOX files.
Daily informational email digests that are sent to active faculty, staff, and students.