Popular Services
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
Daily informational email digests that are sent to active faculty, staff, and students.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
Request additional Box storage quota for an employee or department.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
Request External to the University Collaboration on non-departmental BOX files.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.