Popular Services
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Daily informational email digests that are sent to active faculty, staff, and students.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
Request a shared mailbox (email inbox and calendar) for a University Department.
Request for an approved app or add-in for Office 365 to be enabled for your account.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
IS tracks all software/applications that are used by campus users. Register a new application here.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
Email forwarding is available for students, adjunct law faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.