Popular Services
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Daily informational email digests that are sent to active faculty, staff, and students.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
Request data and/or analysis in support of university planning, decision-making, assessment, and continuous improvement in alignment with a university's mission, goals, and accreditation requirements.
Request a shared mailbox (email inbox and calendar) for a University Department.
Institutional Effectiveness uses Qualtrics CoreXM for our in-house surveys, and we have an enterprise license that gives UR faculty, staff and students free access to the survey platform.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
• Employee Data Management: Assistance with maintaining employee records, including personal information, job details, and employment history. Support for managing
employee status changes such as promotions, transfers, and terminations.
• Recruitment and Onboarding
• Performance and Talent Management
• Benefits Administration
• Compliance and Auditing
• Self-Service Employee and Manager Tools
Respondus LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser to access an assessment, they are unable to print, copy, go to another URL, or access other applications. Students are locked into an assessment until it is submitted for grading.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
IS tracks all software/applications that are used by campus users. Register a new application here.
• General Ledger and Accounting (Includes Cash Management and Financial)
• Accounts Payable
• Procurement and Supplier Management
• Purchasing Card
• Grants Accounting
• Budget
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.