Popular Services

Smart Devices and Game Consoles Registration

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

Duo

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

Submit a Ticket

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

Banner - Access

Request access for the Banner application.

Software

Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.

Cloud App Integration Request

Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.

TLC Training and Consultations

One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.

New Shared Mailbox

Request a shared mailbox (email inbox and calendar) for a University Department.

VPN

Secure access to networked resources from a remote (off-campus) location.

Groups - Manager Change Request

Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.

Secondary Computer Request

Request a Secondary Computer for departmental use.

SpiderBytes

Daily informational email digests that are sent to active faculty, staff, and students.

ROADS - Access to Existing Reports

Learn how to request access to existing reports to the ROADS system.

Poster Printing

The Technology Learning Center supports large format poster printing for University of Richmond credit-earning class projects and conferences.

LastPass

LastPass Enterprise is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.

University Phones - Request Service

The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.

Account Extension Request

Request a temporary extension of a network account.

Gmail - Students, Alumni, and Retirees

Student, Alumni, and Retiree email is hosted on Gmail.

Box Co-Owner Change Request

Request the addition/removal of one or more Co-Owners from a department Box folder.

TLC Room Reservations

The Technology Learning Center has audio/video rooms available for reservation that offer a myriad of different resources fit for many tech needs.

Short-Term Chromebook Request

This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.

O365 - Request Account for Students

Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.

Activate Account

Activate network account to be able to access Network Resources.

Camera Equipment

The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.

Help Desk Loaner Laptop and iPad Program

The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.