Popular Services
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
Daily informational email digests that are sent to active faculty, staff, and students.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
Respondus LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser to access an assessment, they are unable to print, copy, go to another URL, or access other applications. Students are locked into an assessment until it is submitted for grading.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
Request additional Box storage quota for an employee or department.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.