o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Add or update constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues