Modify Blocked Sender List in O365

Overview

The following instructions are for how to add or remove an email address or domain in your Blocked Senders list for Microsoft 365 accounts. Email addresses or domains that are in the Blocked Senders list will always be treated as junk and will not be delivered to your inbox. If valid emails are going to the junk folder and not the inbox, the email address for that sender may need to be removed from the Blocked Senders List and added to the Safe Senders List

The instructions below only apply to O365 accounts for Faculty and Staff. 

Details / Instructions

Navigate to Junk Email Settings in OWA

  1. Login to the Outlook Web Access with your richmond.edu email address and network password: https://outlook.office.com/ 
  2. Click the gear-shaped 'Settings' button at the top right corner of the window. 
  3. At the bottom of the menu, select View All Outlook Settings.
  4. From the Settings window, select Junk Email.
  5. Locate the section for Blocked Senders and Domains
To Add an Address to the Blocked Senders List:
  1. Click the +Add option and enter the email address (or domain). Once you are done entering the address, click 'Enter' or 'Return' on your keyboard and verify that the address is now displayed in the list. 
  2. Click Save at the bottom right corner of the Settings window to save these changes.
To Remove an Address from the Blocked Senders List:
  1. In the list of addresses under Blocked Senders, locate the email address or domain that needs to be removed. 
  2. Click on the Trash Can (deleted) icon to the right of the address. 
  3. Click Save at the bottom right corner of the Settings window to save these changes.
  4. To ensure that emails from that address are always delivered to the inbox, the address can be added to the Safe Senders List.

See Also

Overview of the Junk Email Filter: https://support.microsoft.com/en-us/office/overview-of-the-junk-email-filter-5ae3ea8e-cf41-4fa0-b02a-3b96e21de089?ui=en-us&rs=en-us&ad=us

Details

Article ID: 114426
Created
Thu 8/20/20 8:35 PM
Modified
Fri 10/2/20 4:50 PM