Modify Blocked Sender and Safe Sender Lists in O365

Overview

Beginning on October 6th, Information Services enabled Proofpoint End User Digests for all individuals with an @richmond.edu email address. Using links found in the digest, you will be able control the delivery and future behavior of spam messages. You will have the ability to release/deliver legitimate messages from the quarantine, allow senders, and block senders. You can also manage your settings directly via a web application to manually edit senders in your safe and block lists.

For the sake of consistency, we ask that you please remove any safe or blocked senders in O365 and use the End User Digest to control the flow of your mail. 

The following instructions are for how to remove an email address or domain in your Blocked Senders or Safe Senders list for Microsoft 365 accounts. The instructions below only apply to O365 accounts for Faculty and Staff. 

Details / Instructions

Navigate to Junk Email Settings in OWA

  1. Login to the Outlook Web Access with your richmond.edu email address and network password: https://outlook.office.com/ 
  2. Click the gear-shaped 'Settings' button at the top right corner of the window. 
  3. At the bottom of the menu, select View All Outlook Settings.
  4. From the Settings window, select Junk Email.
  5. Locate the section for Blocked Senders and Domains
  6. To Remove an Address from either the Blocked Senders or Safe Senders List:
  • In the list of addresses under Blocked Senders or Safe Senders, locate the email address or domain that needs to be removed. 
  • Click on the Trash Can (deleted) icon to the right of the address. 
  • Once all changes have been made, click Save at the bottom right corner of the Settings window to save these changes.

See Also

 

Print Article

Related Articles (4)

Configure Outlook for Windows to work with Proofpoint
Once Proofpoint is scanning your inbound email messages and you are receiving the Proofpoint End User Digest, you should disable the Junk Filters that may be turned on in your Outlook for Windows mail client.
Proofpoint Email Protection
To protect University mailboxes from malicious email, such as phishing and virus attacks, as well as to reduce the influx of unsolicited commercial email messages, all incoming email sent to "@richmond.edu" addresses is filtered by Proofpoint Email Protection, a highly available cloud based anti-spam and anti-malware email filtering service.
Proofpoint End User Digest
The Proofpoint Digest displays messages that have been classified as spam. These messages are stored in your personal Quarantine, allowing you to determine how to handle future messages from the senders – either allow the messages to be delivered or block them.
Proofpoint Web Application
The Proofpoint Web Application allows you to view and manipulate your personal quarantine and safe/block lists.