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Request an affiliate account for public computer access.

Wired network access available in residence halls and administrative buildings on campus.

Information about acquiring new Hardware on campus.

Student, Alumni, and Retiree email is hosted on Gmail.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History

WebFiles is storage space of 100MB allocated to each student, staff, faculty member, and student organization enabling them to maintain a website.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.

Issues and Questions related to Blackboard.

Request External to the University Collaboration on departmental Box files.

Request the creation of a new Top-Level Department Box folder or Box Hub.

Request a Secondary Computer for departmental use.

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.

o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training

Students, Faculty, Retirees and Alumni get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.

Report a problem with your University provided Mobile Phone.

Project requests for new equipment related to scholarship and research computing; includes grant consultation, design, ordering, delivery, physical installation, hosting (HVAC, power/UPS/generator, raised floor, networking, physical security, cybersecurity), operating system installation/configuration/patching, backups, and monitoring.)

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).

Blackboard is a web-based tool for teaching, learning, and collaboration.

The University's Learning Management System (LMS). Canvas is used for course materials, assignment submissions, online discussions, reflective journaling, tests/quizzes, and posting grades.