My Recently Visited Services
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
Information regarding the type of processes that would be considered for an OnBase project.
Daily informational email digests that are sent to active faculty, staff, and students.
Get support for Data Recovery if you can not locate data on your computer.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
The Computer Help Desk will assist you with warranty and non-warranty repairs to your computer.
Project requests for new equipment related to scholarship and research computing; includes grant consultation, design, ordering, delivery, physical installation, hosting (HVAC, power/UPS/generator, raised floor, networking, physical security, cybersecurity), operating system installation/configuration/patching, backups, and monitoring.)
The University offers you the chance to purchase your University machine upon retirement.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.