My Recently Visited Services

o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

Request the addition/removal of one or more Co-Owners from a department Box folder.

Request the creation of a new Top-Level Department Box folder or Box Hub.

Request a Secondary Computer for departmental use.

Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

There are public printers available on campus for students

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

Email forwarding is available for students, adjunct law faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.

This service provides support and information for software installed in university classrooms and public computer labs. Use this service to report issues with classroom or lab software, request assistance with existing applications, or submit requests for new software installations or updates in classroom and public lab environments only.

Wired network access available in residence halls and administrative buildings on campus.

One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.

Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.

If you are unable to find what you are looking for, use this to submit a ticket for assistance.

All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.

The Computer Help Desk has additional hardware (chargers, adapters, printers, etc.) that is made available for faculty and staff to loan out on a short-term basis.

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.

LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.