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Student, Alumni, and Retiree email is hosted on Gmail.

Request a shared mailbox (email inbox and calendar) for a University Department.

Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.

Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.

Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).

Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.

Wired network access available in residence halls and administrative buildings on campus.

Get support and find information on software installed in classrooms and public labs.

LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.

UR depends on each business office to understand and document their business processes and also, to use their training budgets to maintain necessary skills and abilities.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

Secure access to networked resources from a remote (off-campus) location.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

Report a problem with Cable TV services on Campus.

One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.

Blackboard is a web-based tool for teaching, learning, and collaboration.

Request customized security training for your group or department.

A personal lapel mic or over the ear mic set can be requested for use in classroom spaces on campus that are equipped with a speaker system for voice lift.

A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.

Request External to the University Collaboration on non-departmental BOX files.

Siteimprove is a tool that monitors web content and offers suggestions to improve accessibility. It works in conjunction with Cascade CMS, allowing you to optimize your site’s content quickly and efficiently.

Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue.
To report a new issue or request a service, please search the Service Catalog for the appropriate service.