My Recently Visited Services
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Project requests for new equipment related to scholarship and research computing; includes grant consultation, design, ordering, delivery, physical installation, hosting (HVAC, power/UPS/generator, raised floor, networking, physical security, cybersecurity), operating system installation/configuration/patching, backups, and monitoring.)
Request change of password for Mailing list for faculty, staff, and student use.
Request the creation of a new Top-Level Department Box folder or Box Hub.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Request for an approved app or add-in for Office 365 to be enabled for your account.
Google Analytics is a service that provides extensive statistics about the visitors to a website. Data available through this service consists of site visits, page views, bounce rate, average time on site, pages per visit and percentage of new visits and much more.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
International Travel Plans are available for AT&T and Verizon mobile phones provided by the University.
Consultation requests for scholarship and research computing
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.
Request service for connecting your computer to a department network printer.
Faculty and staff may take advantage of discounted rates and dedicated in-house client support for University provided mobile phones.
The SpiderAI Additional Credit Allocation Request service allows users to request an increase in their allotted usage credits for the SpiderAI platform. Credits are refreshed at the start of each semester.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
Request additional Box storage quota for an employee or department.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.
The University offers you the chance to purchase your University machine upon retirement.
TMSS supports the installation and use of Interactive Building Directories that are used to help visitors find information specific to occupants and locations in the building in which they are installed.
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
Blackboard is a web-based tool for teaching, learning, and collaboration.