My Recently Visited Services
Daily informational email digests that are sent to active faculty, staff, and students.
The University offers you the chance to purchase your University machine upon retirement.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Request a shared mailbox (email inbox and calendar) for a University Department.
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
The Help Desk provides assistance for remediating virus or malware infections on computers and phones.
The Law School Tech Services desk has loaner iPads available for checkout to Law School Faculty, Staff, and Students.
• Workday Clock In/Out Issue
• Assists users who are experiencing problems entering or submitting their time in Workday.
• Incorrect Time Entry: Report inaccuracies in recorded hours.
• Missing Time Entry: Notify of any hours that were not recorded.
• Time Entry Not Approved: Request assistance with entries that remain unapproved.
• Overtime Not Calculated: Address concerns regarding uncalculated overtime pay.
• Holiday Pay Not Applied: Report issues with holiday pay not being applied.
• System Error/Technical Issue: Report technical issues affecting time entry.
• Other: Specify any additional time entry-related issues.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
For use for traveling and when making a call to a blocked country.
Students and Retirees get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.
Google Analytics is a service that provides extensive statistics about the visitors to a website. Data available through this service consists of site visits, page views, bounce rate, average time on site, pages per visit and percentage of new visits and much more.
The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.