My Recently Visited Services
The University offers you the chance to purchase your University machine upon retirement.
Request for an approved app or add-in for Office 365 to be enabled for your account.
Request the creation of a new Top-Level Department Box folder or Box Hub.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
Activate network account to be able to access Network Resources.
Request the addition/removal of one or more Co-Owners from a department Box folder.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Respondus LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser to access an assessment, they are unable to print, copy, go to another URL, or access other applications. Students are locked into an assessment until it is submitted for grading.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
Get support for Data Recovery if you can not locate data on your computer.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
CenturyLink conference cards can be requested for use by an individual or a department to use for conference calls where there are two or more individuals dialing in to a call.
Request a shared mailbox (email inbox and calendar) for a University Department.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training