My Recently Visited Services

TLC staff are always available to assist with anything from equipment setup to photo and video editing.


Report a problem if you are having a telephone service issue with a university phone.


Request additional Box storage quota for an employee or department.


The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.


o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History


There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.


Self-Service Change for network password.


Need to Upgrade your Mac OS


Daily informational email digests that are sent to active faculty, staff, and students.


Information about acquiring new Hardware on campus.


A personal lapel mic or over the ear mic set can be requested for use in classroom spaces on campus that are equipped with a speaker system for voice lift.


If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.


Duo

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.


Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.


Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.


Students, Faculty, Retirees and Alumni get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.


One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.


Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.


The Help Desk provides assistance for remediating virus or malware infections on computers and phones.


If you have purchased computer related hardware, the Help Desk will provide assistance with the installation if required.


Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).


VPN

Secure access to networked resources from a remote (off-campus) location.


This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.


The University offers you the chance to purchase your University machine upon retirement.


Request External to the University Collaboration on non-departmental BOX files.