My Recently Visited Services

•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.

Requesting a New, Move or Change of a device.

Request External to the University Collaboration on non-departmental BOX files.

There are public printers available on campus for students

Access to OnBase training videos available through Hyland Software.

Request an affiliate account for public computer access.

Secure access to networked resources from a remote (off-campus) location.

Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

The Technology Learning Center supports large format poster printing for University of Richmond credit-earning class projects and conferences.

The Workday Org Hierarchy Issue Ticket Form allows employees to report issues related to Workday's organizational structure.

Daily informational email digests that are sent to active faculty, staff, and students.

Blackboard is a web-based tool for teaching, learning, and collaboration.

The Technology Learning Center has audio/video rooms available for reservation that offer a myriad of different resources fit for many tech needs.

A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.

The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.

Siteimprove is a tool that monitors web content and offers suggestions to improve accessibility. It works in conjunction with Cascade CMS, allowing you to optimize your site’s content quickly and efficiently.

•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.

The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues