My Recently Visited Services

Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.

The Technology Learning Center has audio/video rooms available for reservation that offer a myriad of different resources fit for many tech needs.

• Workday Clock In/Out Issue
• Assists users who are experiencing problems entering or submitting their time in Workday.
• Incorrect Time Entry: Report inaccuracies in recorded hours.
• Missing Time Entry: Notify of any hours that were not recorded.
• Time Entry Not Approved: Request assistance with entries that remain unapproved.
• Overtime Not Calculated: Address concerns regarding uncalculated overtime pay.
• Holiday Pay Not Applied: Report issues with holiday pay not being applied.
• System Error/Technical Issue: Report technical issues affecting time entry.
• Other: Specify any additional time entry-related issues.

TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.

Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.

One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.

Get support and find information on hardware in classrooms and public labs.

Rental Devices are available for domestic and international travel.

Report issues with current Banner solution or ask questions related to current Banner solution.

Respondus LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser to access an assessment, they are unable to print, copy, go to another URL, or access other applications. Students are locked into an assessment until it is submitted for grading.

WebFiles is storage space of 100MB allocated to each student, staff, faculty member, and student organization enabling them to maintain a website.

Activate network account to be able to access Network Resources.

Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).

The Law School Tech Services desk has loaner iPads available for checkout to Law School Faculty, Staff, and Students.

Request for an approved app or add-in for Office 365 to be enabled for your account.

The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.

Email forwarding is available for students, adjunct law faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.

Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.

Learn how to request access to existing reports to the ROADS system.

This service is to request New or Updated Functionality (including within an existing enterprise application).

Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue.
To report a new issue or request a service, please search the Service Catalog for the appropriate service.

Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.

All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.