My Recently Visited Services

LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

Student, Alumni, and Retiree email is hosted on Gmail.

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

Requests for computer equipment to be moved from one location to another on campus.

Request a temporary extension of a network account.

Daily informational email digests that are sent to active faculty, staff, and students.

Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.

The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

Secure access to networked resources from a remote (off-campus) location.

Self-Service Change for network password.

Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.

Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).

Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.

Wired network access available in residence halls and administrative buildings on campus.

This service provides support and information for software installed in university classrooms and public computer labs. Use this service to report issues with classroom or lab software, request assistance with existing applications, or submit requests for new software installations or updates in classroom and public lab environments only.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

Report a problem with Cable TV services on Campus.

Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.

Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.