My Recently Visited Services
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Request change of password for Mailing list for faculty, staff, and student use.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue.
To report a new issue or request a service, please search the Service Catalog for the appropriate service.
Public Folder Auto-Reply can be setup in Office 365 so a departmental email address will automatically send a reply email in response to any new email received.
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
A personal lapel mic or over the ear mic set can be requested for use in classroom spaces on campus that are equipped with a speaker system for voice lift.
Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Ask a question or make a request regarding SACSCOC, substantive changes and/or the QEP.
Requests for computer equipment to be moved from one location to another on campus.
Activate network account to be able to access Network Resources.
The University offers you the chance to purchase your University machine upon retirement.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Request Training on how to use the with the classroom technology or multimedia equipment available on campus.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Blackboard is a web-based tool for teaching, learning, and collaboration.