My Recently Visited Services
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
Request Training on how to use the with the classroom technology or multimedia equipment available on campus.
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
Request the addition/removal of one or more Co-Owners from a department Box folder.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
A personal lapel mic or over the ear mic set can be requested for use in classroom spaces on campus that are equipped with a speaker system for voice lift.
Request additional Box storage quota for an employee or department.
Consultation requests for scholarship and research computing
Project requests for new equipment related to scholarship and research computing; includes grant consultation, design, ordering, delivery, physical installation, hosting (HVAC, power/UPS/generator, raised floor, networking, physical security, cybersecurity), operating system installation/configuration/patching, backups, and monitoring.)
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Respondus LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser to access an assessment, they are unable to print, copy, go to another URL, or access other applications. Students are locked into an assessment until it is submitted for grading.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
Request a shared mailbox (email inbox and calendar) for a University Department.
Request change of password for Mailing list for faculty, staff, and student use.
Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up