My Recently Visited Services
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
This service provides support and information for software installed in university classrooms and public computer labs. Use this service to report issues with classroom or lab software, request assistance with existing applications, or submit requests for new software installations or updates in classroom and public lab environments only.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
The University offers you the chance to purchase your University machine upon retirement.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
TMSS supports the installation and use of Interactive Building Directories that are used to help visitors find information specific to occupants and locations in the building in which they are installed.
Activate network account to be able to access Network Resources.
Request Change of Manager for Mailing Lists for faculty, staff, and student use.
New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
The Computer Help Desk can assist with your newly purchased personal computer setup.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.
If you are unable to find what you are looking for, use this to submit a ticket for assistance.