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All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
If you are unable to find what you are looking for, use this to submit a ticket for assistance.
Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
Requests for computer equipment to be moved from one location to another on campus.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Project requests for new equipment related to scholarship and research computing; includes grant consultation, design, ordering, delivery, physical installation, hosting (HVAC, power/UPS/generator, raised floor, networking, physical security, cybersecurity), operating system installation/configuration/patching, backups, and monitoring.)
The Technology Learning Center has audio/video rooms available for reservation that offer a myriad of different resources fit for many tech needs.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Wired network access available in residence halls and administrative buildings on campus.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Google Analytics is a service that provides extensive statistics about the visitors to a website. Data available through this service consists of site visits, page views, bounce rate, average time on site, pages per visit and percentage of new visits and much more.