My Recently Visited Services

Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.

The Help Desk provides assistance for remediating virus or malware infections on computers and phones.

Self-Service Change for network password.

Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.

All academic courses are added automatically in Blackboard once created in Banner. Non-academic courses can be requested for committees, clubs, departments, etc.

A personal lapel mic or over the ear mic set can be requested for use in classroom spaces on campus that are equipped with a speaker system for voice lift.

o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History

The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.

There are public printers available on campus for students

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.

If you are unable to find what you are looking for, use this to submit a ticket for assistance.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.

Request External to the University Collaboration on non-departmental BOX files.

Get support and find information on hardware in classrooms and public labs.

Secure access to networked resources from a remote (off-campus) location.

One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.