My Recently Visited Services
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.
Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.
Request Training on how to use the with the classroom technology or multimedia equipment available on campus.
•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.
Request the addition/removal of one or more Co-Owners from a department Box folder.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
A personal lapel mic or over the ear mic set can be requested for use in classroom spaces on campus that are equipped with a speaker system for voice lift.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.
Email forwarding is available for students, adjunct faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.
IS tracks all software/applications that are used by campus users. Register a new application here.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
The Workday Org Hierarchy Issue Ticket Form allows employees to report issues related to Workday's organizational structure.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.