My Recently Visited Services
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.
Request Training on how to use the with the classroom technology or multimedia equipment available on campus.
Request the addition/removal of one or more Co-Owners from a department Box folder.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.
Daily informational email digests that are sent to active faculty, staff, and students.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Respondus LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser to access an assessment, they are unable to print, copy, go to another URL, or access other applications. Students are locked into an assessment until it is submitted for grading.
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.
A personal lapel mic or over the ear mic set can be requested for use in classroom spaces on campus that are equipped with a speaker system for voice lift.
IS tracks all software/applications that are used by campus users. Register a new application here.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.