My Recently Visited Services
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
All academic courses are added automatically in Canvas once created in Banner. Non-academic courses can be requested for committees, clubs, departments, etc.
Requests for computer equipment to be moved from one location to another on campus.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Request External to the University Collaboration on departmental Box files.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
Request External to the University Collaboration on non-departmental BOX files.
Request a shared mailbox (email inbox and calendar) for a University Department.
Daily informational email digests that are sent to active faculty, staff, and students.
Request for an approved app or add-in for Office 365 to be enabled for your account.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Request the addition/removal of one or more Co-Owners from a department Box folder.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
Audio Conference phones (also commonly refered to as Polycom phones) are special phones that can be used for meetings with one to many remote participants.