My Recently Visited Services
• How-to Questions: Requests for guidance on using specific features of Workday, such as running a report, submitting timesheets, or updating personal information.
• Training Requests: Requests for formal training sessions or materials on Workday usage.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
Request installation of OnBase software or hardware.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
Daily informational email digests that are sent to active faculty, staff, and students.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Activate network account to be able to access Network Resources.
Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
The Technology Learning Center supports large format poster printing for University of Richmond credit-earning class projects and conferences.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Request new Banner functionality, reports, or enhancements.
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
• Employee Data Management: Assistance with maintaining employee records, including personal information, job details, and employment history. Support for managing
employee status changes such as promotions, transfers, and terminations.
• Recruitment and Onboarding
• Performance and Talent Management
• Benefits Administration
• Compliance and Auditing
• Self-Service Employee and Manager Tools
Get support and find information on software installed in classrooms and public labs.
• Payroll Processing
• Tax Management
• Payroll Reporting and Analytics
As an instructor, request that another instructor is removed from a Blackboard course. Removal of an instructor requires system administrator access and approval.