My Recently Visited Services
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Faculty and staff may take advantage of discounted rates and dedicated in-house client support for University provided mobile phones.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.
Request a shared mailbox (email inbox and calendar) for a University Department.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Request External to the University Collaboration on non-departmental BOX files.
The Computer Help Desk will assist you with warranty and non-warranty repairs to your computer.
Wired network access available in residence halls and administrative buildings on campus.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
Consultation requests for scholarship and research computing
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Servers used for research that are intended for lengthy calculations.
Audio Conference phones (also commonly refered to as Polycom phones) are special phones that can be used for meetings with one to many remote participants.
Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.