My Recently Visited Services

The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.

Request customized security training for your group or department.

Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.

o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.

Self-Service Change for network password.

Request the creation of a new Top-Level Department Box folder or Box Hub.

Issues and Questions related to Blackboard.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

Information about acquiring new Hardware on campus.

Student, Alumni, and Retiree email is hosted on Gmail.

Services related to OneCard outages.

Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.

A personal lapel mic or over the ear mic set can be requested for use in classroom spaces on campus that are equipped with a speaker system for voice lift.

One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

Daily informational email digests that are sent to active faculty, staff, and students.

o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training

Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.

Request an affiliate account for public computer access.

TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.