My Recently Visited Services
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Request External to the University Collaboration on departmental Box files.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Request Change of Manager for Mailing Lists for faculty, staff, and student use.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Daily informational email digests that are sent to active faculty, staff, and students.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
Request a shared mailbox (email inbox and calendar) for a University Department.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
Wired network access available in residence halls and administrative buildings on campus.
This service provides support and information for software installed in university classrooms and public computer labs. Use this service to report issues with classroom or lab software, request assistance with existing applications, or submit requests for new software installations or updates in classroom and public lab environments only.