My Recently Visited Services
Consultation requests for scholarship and research computing
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Request the creation of a new Top-Level Department Box folder or Box Hub.
Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).
The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.
The Computer Help Desk can assist with your newly purchased personal computer setup.
Respondus LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser to access an assessment, they are unable to print, copy, go to another URL, or access other applications. Students are locked into an assessment until it is submitted for grading.
If you are unable to find what you are looking for, use this to submit a ticket for assistance.
Request Training on how to use the with the classroom technology or multimedia equipment available on campus.
The SpiderAI Additional Credit Allocation Request service allows users to request an increase in their allotted usage credits for the SpiderAI platform. Credits are refreshed at the start of each semester.
Request External to the University Collaboration on non-departmental BOX files.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Request the addition/removal of one or more Co-Owners from a department Box folder.
Request for an approved app or add-in for Office 365 to be enabled for your account.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Students who have challenges acquiring or repairing a personal computer or laptop can submit a request for assistance. These requests will be vetted through the Dean's Office and Financial Aid in circumstances where a laptop may be provided.