My Recently Visited Services
Institutional Effectiveness uses Anthology Course Evaluations for all 5 schools.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
• How-to Questions: Requests for guidance on using specific features of Workday, such as running a report, submitting timesheets, or updating personal information.
• Training Requests: Requests for formal training sessions or materials on Workday usage.
The Technology Learning Center supports large format poster printing for University of Richmond credit-earning class projects and conferences.
Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
Integration Support Request for:
• New Workday integration
• Change to existing Workday integration
Not for problems/issues with existing integrations
•This service helps managers who are not receiving approval requests in Workday for tasks such as job changes, time-off requests, expense approvals, or performance reviews.
Daily informational email digests that are sent to active faculty, staff, and students.
•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.
Siteimprove is a tool that monitors web content and offers suggestions to improve accessibility. It works in conjunction with Cascade CMS, allowing you to optimize your site’s content quickly and efficiently.
Request installation of OnBase software or hardware.