My Recently Visited Services
Email addresses can be changed or email aliases can be created to reflect changes to an individuals name.
One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
The Technology Learning Center (TLC) supports the creation and use of multimedia in teaching and learning with an emphasis on course-related digital media projects.
Request for an approved app or add-in for Office 365 to be enabled for your account.
Request Training on how to use the with the classroom technology or multimedia equipment available on campus.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.