My Recently Visited Services
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.
Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
If you are unable to find what you are looking for, use this to submit a ticket for assistance.
Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.
The TLC offers high-quality art printing using our Epson SureColor P7000 printer.
The Computer Help Desk has additional hardware (chargers, adapters, printers, etc.) that is made available for faculty and staff to loan out on a short-term basis.
Email forwarding is available for students, adjunct law faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.
Report a problem with your University provided Mobile Phone.