My Recently Visited Services
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Request for an approved app or add-in for Office 365 to be enabled for your account.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Special Interest mailing lists that allow members of a group to easily send messages to the entire group.
Email forwarding is available for students, adjunct law faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
Request Change of Manager for Mailing Lists for faculty, staff, and student use.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
International Travel Plans are available for AT&T and Verizon mobile phones provided by the University.
Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.
Consultation requests for scholarship and research computing
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.