Daily informational email digests that are sent to active faculty, staff, and students.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

Google Analytics is a service that provides extensive statistics about the visitors to a website. Data available through this service consists of site visits, page views, bounce rate, average time on site, pages per visit and percentage of new visits and much more.

Students and Retirees get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.

Special Interest mailing lists that allow members of a group to easily send messages to the entire group.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

Information about acquiring new Hardware on campus.

Self-Service Change for network password.

Student, Alumni, and Retiree email is hosted on Gmail.

WebFiles is storage space of 100MB allocated to each student, staff, faculty member, and student organization enabling them to maintain a website.

Request External to the University Collaboration on departmental Box files.

Report issues with ROADS or ask questions related to ROADS.

• Employee Data Management: Assistance with maintaining employee records, including personal information, job details, and employment history. Support for managing
employee status changes such as promotions, transfers, and terminations.
• Recruitment and Onboarding
• Performance and Talent Management
• Benefits Administration
• Compliance and Auditing
• Self-Service Employee and Manager Tools

o Add or update constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues

Request access for the Banner application.

Requesting a New, Move or Change of a device.

Request the creation of a new Top-Level Department Box folder or Box Hub.

LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

Request Training on how to use the with the classroom technology or multimedia equipment available on campus.

Request installation of OnBase software or hardware.

•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.

The Workday Org Hierarchy Issue Ticket Form allows employees to report issues related to Workday's organizational structure.