My Recently Visited Services
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Request Training on how to use the with the classroom technology or multimedia equipment available on campus.
Daily informational email digests that are sent to active faculty, staff, and students.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Request External to the University Collaboration on non-departmental BOX files.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
Report a problem with your University provided Mobile Phone.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
The Technology Learning Center has audio/video rooms available for reservation that offer a myriad of different resources fit for many tech needs.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
The University offers you the chance to purchase your University machine upon retirement.
Email addresses can be changed or email aliases can be created to reflect changes to an individuals name.
Servers used for research that are intended for lengthy calculations.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.