My Recently Visited Services
Request additional Box storage quota for an employee or department.
If you are unable to find what you are looking for, use this to submit a ticket for assistance.
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Requests for computer equipment to be moved from one location to another on campus.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Wired network access available in residence halls and administrative buildings on campus.
Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
All academic courses are added automatically in Canvas once created in Banner. Non-academic courses can be requested for committees, clubs, departments, etc.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
The Technology Learning Center has audio/video rooms available for reservation that offer a myriad of different resources fit for many tech needs.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
The Computer Help Desk can assist with your newly purchased personal computer setup.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.