My Recently Visited Services
This service provides support and information for software installed in university classrooms and public computer labs. Use this service to report issues with classroom or lab software, request assistance with existing applications, or submit requests for new software installations or updates in classroom and public lab environments only.
Request the creation of a new Top-Level Department Box folder or Box Hub.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Request Training on how to use the with the classroom technology or multimedia equipment available on campus.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
The Computer Help Desk will assist you with warranty and non-warranty repairs to your computer.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
Request a shared mailbox (email inbox and calendar) for a University Department.
The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).
Consultation requests for scholarship and research computing
Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.