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LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.

Secure access to networked resources from a remote (off-campus) location.

All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.

o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.

Activate network account to be able to access Network Resources.

Student, Alumni, and Retiree email is hosted on Gmail.

o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.

Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.

Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.

Daily informational email digests that are sent to active faculty, staff, and students.

Use to request SpiderAI technical support.

Special Interest mailing lists that allow members of a group to easily send messages to the entire group.

Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training

Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.

Students and Retirees get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.

TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.

Request new Banner functionality, reports, or enhancements.