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There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
The Workday Org Hierarchy Issue Ticket Form allows employees to report issues related to Workday's organizational structure.
Learn how to request access to existing reports to the ROADS system.
Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.
• How-to Questions: Requests for guidance on using specific features of Workday, such as running a report, submitting timesheets, or updating personal information.
• Training Requests: Requests for formal training sessions or materials on Workday usage.
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
Daily informational email digests that are sent to active faculty, staff, and students.
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
Special Interest mailing lists that allow members of a group to easily send messages to the entire group.
• Employee Data Management: Assistance with maintaining employee records, including personal information, job details, and employment history. Support for managing
employee status changes such as promotions, transfers, and terminations.
• Recruitment and Onboarding
• Performance and Talent Management
• Benefits Administration
• Compliance and Auditing
• Self-Service Employee and Manager Tools
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
Students and Retirees get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.
• General Ledger and Accounting (Includes Cash Management and Financial)
• Accounts Payable
• Procurement and Supplier Management
• Purchasing Card
• Grants Accounting
• Budget
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
The Law School Tech Services desk has loaner iPads available for checkout to Law School Faculty, Staff, and Students.