My Recently Visited Services
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
The University offers you the chance to purchase your University machine upon retirement.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
The SpiderAI Additional Credit Allocation Request service allows users to request an increase in their allotted usage credits for the SpiderAI platform. Credits are refreshed at the start of each semester.
The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
Report a problem with your University provided Mobile Phone.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Request External to the University Collaboration on non-departmental BOX files.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
CenturyLink conference cards can be requested for use by an individual or a department to use for conference calls where there are two or more individuals dialing in to a call.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
Students who have challenges acquiring or repairing a personal computer or laptop can submit a request for assistance. These requests will be vetted through the Dean's Office and Financial Aid in circumstances where a laptop may be provided.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.