My Recently Visited Services
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
Report a problem if you are having a telephone service issue with a university phone.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Daily informational email digests that are sent to active faculty, staff, and students.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
Request for an approved app or add-in for Office 365 to be enabled for your account.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Report a problem with Cable TV services on Campus.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
Request service for connecting your computer to a department network printer.
Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.
This service is to request Access & Permission to an existing Enterprise Application.
Request additional Box storage quota for an employee or department.
Servers used for research that are intended for lengthy calculations.
Request new Banner functionality, reports, or enhancements.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.