My Recently Visited Services
Daily informational email digests that are sent to active faculty, staff, and students.
TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
Request a shared mailbox (email inbox and calendar) for a University Department.
Report a problem with Cable TV services on Campus.
Institutional Effectiveness uses Qualtrics CoreXM for our in-house surveys, and we have an enterprise license that gives UR faculty, staff and students free access to the survey platform.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
The Help Desk provides assistance for remediating virus or malware infections on computers and phones.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
Report a problem if you are having a telephone service issue with a university phone.
The Technology Learning Center has audio/video rooms available for reservation that offer a myriad of different resources fit for many tech needs.
•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
The Workday Org Hierarchy Issue Ticket Form allows employees to report issues related to Workday's organizational structure.
The Law School Tech Services desk has loaner iPads available for checkout to Law School Faculty, Staff, and Students.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
Special Interest mailing lists that allow members of a group to easily send messages to the entire group.