My Recently Visited Services
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Wired network access available in residence halls and administrative buildings on campus.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Email forwarding is available for students, adjunct law faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.
Request the creation of a new Top-Level Department Box folder or Box Hub.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.
The SpiderAI Additional Credit Allocation Request service allows users to request an increase in their allotted usage credits for the SpiderAI platform. Credits are refreshed at the start of each semester.
For use for traveling and when making a call to a blocked country.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Consultation requests for scholarship and research computing
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
The Technology Learning Center (TLC) supports the creation and use of multimedia in teaching and learning with an emphasis on course-related digital media projects.
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.