My Recently Visited Services

o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

If you have purchased computer related hardware, the Help Desk will provide assistance with the installation if required.

Use to request SpiderAI technical support.

The SpiderAI Additional Credit Allocation Request service allows users to request an increase in their allotted usage credits for the SpiderAI platform. Credits are refreshed at the start of each semester.

o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.

Activate network account to be able to access Network Resources.

LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.

Wired network access available in residence halls and administrative buildings on campus.

A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.

Request a Secondary Computer for departmental use.

Request an affiliate account for public computer access.

Information about acquiring new Hardware on campus.

Daily informational email digests that are sent to active faculty, staff, and students.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.

Services related to OneCard outages.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

Self-Service Change for network password.

Student, Alumni, and Retiree email is hosted on Gmail.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

Secure access to networked resources from a remote (off-campus) location.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

Report an issue with sending or receiving emails.