My Recently Visited Services
Request External to the University Collaboration on departmental Box files.
•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.
MicroStrategy has an expansive course catalog of training courses available ( free and fee based). In addition there are countless number of free videos posted on youtube.
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
Integration Support Request for:
• New Workday integration
• Change to existing Workday integration
Not for problems/issues with existing integrations
The Technology Learning Center supports large format poster printing for University of Richmond credit-earning class projects and conferences.
Daily informational email digests that are sent to active faculty, staff, and students.
• Payroll Processing
• Tax Management
• Payroll Reporting and Analytics
Request new Banner functionality, reports, or enhancements.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Get support and find information on hardware in classrooms and public labs.
Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
Request a shared mailbox (email inbox and calendar) for a University Department.