My Recently Visited Services
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
Daily informational email digests that are sent to active faculty, staff, and students.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.
Request the addition/removal of one or more Co-Owners from a department Box folder.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
Request the creation of a new Top-Level Department Box folder or Box Hub.
Request External to the University Collaboration on non-departmental BOX files.
Request External to the University Collaboration on departmental Box files.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
VR and AR training one-on-one and workshops available by appointment.
The Law School Tech Services desk has loaner laptops available for checkout to Law School Faculty, Staff, and Students.
TMSS supports the installation and use of Interactive Building Directories that are used to help visitors find information specific to occupants and locations in the building in which they are installed.
Students who have challenges acquiring or repairing a personal computer or laptop can submit a request for assistance. These requests will be vetted through the Dean's Office and Financial Aid in circumstances where a laptop may be provided.
Rental Devices are available for domestic and international travel.