My Recently Visited Services
Request External to the University Collaboration on non-departmental BOX files.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Request Training on how to use the with the classroom technology or multimedia equipment available on campus.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
Project requests for new equipment related to scholarship and research computing; includes grant consultation, design, ordering, delivery, physical installation, hosting (HVAC, power/UPS/generator, raised floor, networking, physical security, cybersecurity), operating system installation/configuration/patching, backups, and monitoring.)
TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.
The University's Learning Management System (LMS). Canvas is used for course materials, assignment submissions, online discussions, reflective journaling, tests/quizzes, and posting grades.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
Daily informational email digests that are sent to active faculty, staff, and students.
Get support for Data Recovery if you can not locate data on your computer.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
Request a shared mailbox (email inbox and calendar) for a University Department.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
The SpiderAI Additional Credit Allocation Request service allows users to request an increase in their allotted usage credits for the SpiderAI platform. Credits are refreshed at the start of each semester.