My Recently Visited Services
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.
Institutional Effectiveness uses Qualtrics CoreXM for our in-house surveys, and we have an enterprise license that gives UR faculty, staff and students free access to the survey platform.
• Employee Data Management: Assistance with maintaining employee records, including personal information, job details, and employment history. Support for managing
employee status changes such as promotions, transfers, and terminations.
• Recruitment and Onboarding
• Performance and Talent Management
• Benefits Administration
• Compliance and Auditing
• Self-Service Employee and Manager Tools
Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue.
To report a new issue or request a service, please search the Service Catalog for the appropriate service.
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Email addresses can be changed or email aliases can be created to reflect changes to an individuals name.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.
Daily informational email digests that are sent to active faculty, staff, and students.
Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
Request installation of OnBase software or hardware.