My Recently Visited Services
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Daily informational email digests that are sent to active faculty, staff, and students.
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
Report issues with current OnBase solution or ask questions related to current OnBase solution.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
UR depends on each business office to understand and document their business processes and also, to use their training budgets to maintain necessary skills and abilities.
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Request new Banner functionality, reports, or enhancements.
Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
The Help Desk provides support for troubleshooting a variety of printer problems.
The Help Desk provides assistance for remediating virus or malware infections on computers and phones.
Blackboard is a web-based tool for teaching, learning, and collaboration.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
Request for an approved app or add-in for Office 365 to be enabled for your account.
Institutional Effectiveness uses Qualtrics CoreXM for our in-house surveys, and we have an enterprise license that gives UR faculty, staff and students free access to the survey platform.
•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.