My Recently Visited Services
UR depends on each business office to understand and document their business processes and also, to use their training budgets to maintain necessary skills and abilities.
The Help Desk provides support for troubleshooting a variety of printer problems.
Email forwarding is available for students, adjunct law faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.
Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
Requests for computer equipment to be moved from one location to another on campus.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.
Siteimprove is a tool that monitors web content and offers suggestions to improve accessibility. It works in conjunction with Cascade CMS, allowing you to optimize your site’s content quickly and efficiently.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
TLC staff are always available to assist with anything from equipment setup to photo and video editing.
This service is to request New or Updated Functionality (including within an existing enterprise application).
Activate network account to be able to access Network Resources.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.
Daily informational email digests that are sent to active faculty, staff, and students.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training