My Recently Visited Services
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
Activate network account to be able to access Network Resources.
Request additional Box storage quota for an employee or department.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Request External to the University Collaboration on departmental Box files.
The Help Desk provides assistance for remediating virus or malware infections on computers and phones.
Consultation requests for scholarship and research computing
Project requests for new equipment related to scholarship and research computing; includes grant consultation, design, ordering, delivery, physical installation, hosting (HVAC, power/UPS/generator, raised floor, networking, physical security, cybersecurity), operating system installation/configuration/patching, backups, and monitoring.)
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
This service provides support and information for software installed in university classrooms and public computer labs. Use this service to report issues with classroom or lab software, request assistance with existing applications, or submit requests for new software installations or updates in classroom and public lab environments only.
Respondus LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser to access an assessment, they are unable to print, copy, go to another URL, or access other applications. Students are locked into an assessment until it is submitted for grading.
Siteimprove is a tool that monitors web content and offers suggestions to improve accessibility. It works in conjunction with Cascade CMS, allowing you to optimize your site’s content quickly and efficiently.
Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).
Request for an approved app or add-in for Office 365 to be enabled for your account.
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
Request a shared mailbox (email inbox and calendar) for a University Department.
Wired network access available in residence halls and administrative buildings on campus.
Blackboard is a web-based tool for teaching, learning, and collaboration.