My Recently Visited Services

o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training

If you are unable to find what you are looking for, use this to submit a ticket for assistance.

Report a problem with your University provided Mobile Phone.

Activate network account to be able to access Network Resources.

Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

Secure access to networked resources from a remote (off-campus) location.

Daily informational email digests that are sent to active faculty, staff, and students.

Wired network access available in residence halls and administrative buildings on campus.

Blackboard is a web-based tool for teaching, learning, and collaboration.

The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.

Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.

Requesting a New, Move or Change of a device.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

Request customized security training for your group or department.

Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.

Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.

The Help Desk provides assistance for remediating virus or malware infections on computers and phones.

All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.

o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

Request the creation of a new Top-Level Department Box folder or Box Hub.

Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.