My Recently Visited Services

CenturyLink conference cards can be requested for use by an individual or a department to use for conference calls where there are two or more individuals dialing in to a call.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.

Secure access to networked resources from a remote (off-campus) location.

Students who have challenges acquiring or repairing a personal computer or laptop can submit a request for assistance. These requests will be vetted through the Dean's Office and Financial Aid in circumstances where a laptop may be provided.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.

Faculty and Staff email is hosted on Microsoft O365.

Activate network account to be able to access Network Resources.

Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.

The University offers you the chance to purchase your University machine upon retirement.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

Student, Alumni, and Retiree email is hosted on Gmail.

Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.

Report an issue with sending or receiving emails.

The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.

Self-Service Change for network password.

Request Training on how to use the with the classroom technology or multimedia equipment available on campus.

Audio Conference phones (also commonly refered to as Polycom phones) are special phones that can be used for meetings with one to many remote participants.

Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).

Find information about multimedia equipment (portable screens, projectors, and clickers) available to check out through TMSS.

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

Use to request SpiderAI technical support.