My Recently Visited Services
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.
If you are unable to find what you are looking for, use this to submit a ticket for assistance.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
VR and AR training one-on-one and workshops available by appointment.
Students who have challenges acquiring or repairing a personal computer or laptop can submit a request for assistance. These requests will be vetted through the Dean's Office and Financial Aid in circumstances where a laptop may be provided.
Rental Devices are available for domestic and international travel.
Audio Conference phones (also commonly refered to as Polycom phones) are special phones that can be used for meetings with one to many remote participants.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
CenturyLink conference cards can be requested for use by an individual or a department to use for conference calls where there are two or more individuals dialing in to a call.
Email forwarding is available for students, adjunct law faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.
As an instructor, request that another instructor is removed from a Blackboard course. Removal of an instructor requires system administrator access and approval.
As an instructor, request that another instructor is removed from a Canvas course. Removal of an instructor requires system administrator access and approval.
If you have purchased computer related hardware, the Help Desk will provide assistance with the installation if required.
New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.