My Recently Visited Services
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
Rental Devices are available for domestic and international travel.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Request additional Box storage quota for an employee or department.
Report a problem with Cable TV services on Campus.
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.
Request a shared mailbox (email inbox and calendar) for a University Department.
The SpiderAI Additional Credit Allocation Request service allows users to request an increase in their allotted usage credits for the SpiderAI platform. Credits are refreshed at the start of each semester.
Servers used for research that are intended for lengthy calculations.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.