My Recently Visited Services
Request External to the University Collaboration on non-departmental BOX files.
Daily informational email digests that are sent to active faculty, staff, and students.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Request Change of Manager for Mailing Lists for faculty, staff, and student use.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Activate network account to be able to access Network Resources.
Request a shared mailbox (email inbox and calendar) for a University Department.
Request the creation of a new Top-Level Department Box folder or Box Hub.
This service provides support and information for software installed in university classrooms and public computer labs. Use this service to report issues with classroom or lab software, request assistance with existing applications, or submit requests for new software installations or updates in classroom and public lab environments only.
If your department has hired a new full-time employee, a standard computer system will be provided. It is best to contact the IS Procurement Office as soon as the candidate accepts the position.
One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
The Computer Help Desk has additional hardware (chargers, adapters, printers, etc.) that is made available for faculty and staff to loan out on a short-term basis.
New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History