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There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Special Interest mailing lists that allow members of a group to easily send messages to the entire group.
Request the creation of a new Top-Level Department Box folder or Box Hub.
Email addresses can be changed or email aliases can be created to reflect changes to an individuals name.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Students and Retirees get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.
Report issues with current OnBase solution or ask questions related to current OnBase solution.
The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.
The Technology Learning Center (TLC) supports the creation and use of multimedia in teaching and learning with an emphasis on course-related digital media projects.
Request External to the University Collaboration on departmental Box files.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
Requests for computer equipment to be moved from one location to another on campus.
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.