My Recently Visited Services
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Phishing is the fraudulent practice of sending emails purporting to be from someone you may know in order to convince individuals to reveal personal information, such as passwords and credit card numbers.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Daily informational email digests that are sent to active faculty, staff, and students.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).
The Help Desk provides assistance for remediating virus or malware infections on computers and phones.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
The Computer Help Desk has additional hardware (chargers, adapters, printers, etc.) that is made available for faculty and staff to loan out on a short-term basis.
Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.
Request External to the University Collaboration on non-departmental BOX files.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
The Technology Learning Center has audio/video rooms available for reservation that offer a myriad of different resources fit for many tech needs.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
The SpiderAI Additional Credit Allocation Request service allows users to request an increase in their allotted usage credits for the SpiderAI platform. Credits are refreshed at the start of each semester.
Project requests for new equipment related to scholarship and research computing; includes grant consultation, design, ordering, delivery, physical installation, hosting (HVAC, power/UPS/generator, raised floor, networking, physical security, cybersecurity), operating system installation/configuration/patching, backups, and monitoring.)
One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.
New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.
TLC staff are always available to assist with anything from equipment setup to photo and video editing.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.