My Recently Visited Services

Issues and Questions related to Canvas.

o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

Daily informational email digests that are sent to active faculty, staff, and students.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History

Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.

Students, Faculty, Retirees and Alumni get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.

Secure access to networked resources from a remote (off-campus) location.

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.

Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.

Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).

Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).

Wired network access available in residence halls and administrative buildings on campus.

This service provides support and information for software installed in university classrooms and public computer labs. Use this service to report issues with classroom or lab software, request assistance with existing applications, or submit requests for new software installations or updates in classroom and public lab environments only.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.

Requesting a New, Move or Change of a device.

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

If you are unable to find what you are looking for, use this to submit a ticket for assistance.

Request a shared mailbox (email inbox and calendar) for a University Department.

Request a Secondary Computer for departmental use.

Special Interest mailing lists that allow members of a group to easily send messages to the entire group.

Student, Alumni, and Retiree email is hosted on Gmail.