My Recently Visited Services
Activate network account to be able to access Network Resources.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
Daily informational email digests that are sent to active faculty, staff, and students.
Report a problem if you are having a telephone service issue with a university phone.
The Help Desk provides support for troubleshooting a variety of printer problems.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.
TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
Students and Retirees get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).