My Recently Visited Services
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
UR depends on each business office to understand and document their business processes and also, to use their training budgets to maintain necessary skills and abilities.
Daily informational email digests that are sent to active faculty, staff, and students.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
Activate network account to be able to access Network Resources.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
Blackboard is a web-based tool for teaching, learning, and collaboration.
Students and Retirees get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.