My Recently Visited Services

International Travel Plans are available for AT&T and Verizon mobile phones provided by the University.

Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.

Student, Alumni, and Retiree email is hosted on Gmail.

Request an affiliate account for public computer access.

The Computer Help Desk has additional hardware (chargers, adapters, printers, etc.) that is made available for faculty and staff to loan out on a short-term basis.

Use to request SpiderAI technical support.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

Self-Service Change for network password.

Students, Faculty, Retirees and Alumni get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.

Special Interest mailing lists that allow members of a group to easily send messages to the entire group.

Request External to the University Collaboration on departmental Box files.

Any student’s Windows or MacOS computer that connects to the network on campus is required to have the University's provided CrowdStrike Falcon antivirus installed.

Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.

Secure access to networked resources from a remote (off-campus) location.

o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

Siteimprove is a tool that monitors web content and offers suggestions to improve accessibility. It works in conjunction with Cascade CMS, allowing you to optimize your site’s content quickly and efficiently.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.

Activate network account to be able to access Network Resources.

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.