My Recently Visited Services
Request new Banner functionality, reports, or enhancements.
Report issues with current OnBase solution or ask questions related to current OnBase solution.
Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Daily informational email digests that are sent to active faculty, staff, and students.
The Help Desk provides support for troubleshooting a variety of printer problems.
The Help Desk provides assistance for remediating virus or malware infections on computers and phones.
Blackboard is a web-based tool for teaching, learning, and collaboration.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
Request for an approved app or add-in for Office 365 to be enabled for your account.
Institutional Effectiveness uses Qualtrics CoreXM for our in-house surveys, and we have an enterprise license that gives UR faculty, staff and students free access to the survey platform.
•Data Discrepancy: Resolving issues where data in Workday does not match other records or expected values. (inaccuracies, mismatches, records out of sync, inconsistencies)
•Data Extraction: Requests to export data from Workday for analysis or reporting purposes.
•Custom Report Creation: Creating or modifying reports within Workday to meet specific needs.
•Report Access Issues: Assistance to users who cannot run Workday reports. This service addresses various problems, including permissions-related errors, missing report options, or report generation and display issues.
This program supports the needs of undergraduate students that require the use of a computer while their computer is being serviced.
The Workday Org Hierarchy Issue Ticket Form allows employees to report issues related to Workday's organizational structure.
The Computer Help Desk has laptops and iPads available for faculty and staff to loan for a limited period of time.
Report issues with current Banner solution or ask questions related to current Banner solution.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.