My Recently Visited Services
Request External to the University Collaboration on non-departmental BOX files.
Request the addition/removal of one or more Co-Owners from a department Box folder.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
The University's Learning Management System (LMS). Canvas is used for course materials, assignment submissions, online discussions, reflective journaling, tests/quizzes, and posting grades.
Requests for secondary equipment including but not limited to: printer, keyboard, mice, monitor, etc.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
Request the creation of a new Top-Level Department Box folder or Box Hub.
Email addresses can be changed or email aliases can be created to reflect changes to an individuals name.
Request or learn about Adobe Creative Cloud student licenses for courses. Faculty can submit class rosters for license provisioning and get help with access or installation issues.
The Help Desk provides support for troubleshooting a variety of printer problems.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Request additional Box storage quota for an employee or department.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.