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All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
The SpiderAI Additional Credit Allocation Request service allows users to request an increase in their allotted usage credits for the SpiderAI platform. Credits are refreshed at the start of each semester.
Request External to the University Collaboration on non-departmental BOX files.
Email forwarding is available for students, adjunct law faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
o Duplicate Receipt or Giving History
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Law School Faculty, Staff, and Students can submit a ticket request for tech support to the Law School Tech Services Desk.
If you are unable to find what you are looking for, use this to submit a ticket for assistance.
As an instructor, request that another instructor is removed from a Canvas course. Removal of an instructor requires system administrator access and approval.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.
The Law School Tech Services desk has loaner laptops available for checkout to Law School Faculty, Staff, and Students.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Request the creation of a new Top-Level Department Box folder or Box Hub.
The Computer Help Desk will assist you with warranty and non-warranty repairs to your computer.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.