My Recently Visited Services
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
The Computer Help Desk can assist with your newly purchased personal computer setup.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
Request new subfolder below existing public folder for department use.
A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.
The Workday Org Hierarchy Issue Ticket Form allows employees to report issues related to Workday's organizational structure.
Many web-based applications, whether hosted at the University data center (on premise) or hosted by a third party (SaaS / Software as a Service) support single sign on authentication allowing UR faculty, staff, students, and alumni to use their University NetID and password to authenticate.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Panopto is a cloud-based service that works in tandem with a desktop application that is used to record lectures in classrooms, or at your desk (commonly used for flipped classroom applications).
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.
Philo is an IPTV (cable TV) service delivered to computers, tablets, and smartphones through the University network.
New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.
Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).
Mobile hotspots can be requested to be enabled for your University provided mobile device. Depending on the service provider, there may be a charge for this service.
Faculty and staff may take advantage of discounted rates and dedicated in-house client support for University provided mobile phones.
Request new functionality or a modification to existing OnBase functionality.
Daily informational email digests that are sent to active faculty, staff, and students.
The Help Desk provides assistance for remediating virus or malware infections on computers and phones.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.