My Recently Visited Services

One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.

Daily informational email digests that are sent to active faculty, staff, and students.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

Activate network account to be able to access Network Resources.

Student, Alumni, and Retiree email is hosted on Gmail.

The University's Learning Management System (LMS). Canvas is used for course materials, assignment submissions, online discussions, reflective journaling, tests/quizzes, and posting grades.

Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.

There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up

Secure access to networked resources from a remote (off-campus) location.

All academic courses are added automatically in Canvas once created in Banner. Non-academic courses can be requested for committees, clubs, departments, etc.

o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error

Issues and Questions related to Canvas.

If you have purchased computer related hardware, the Help Desk will provide assistance with the installation if required.

Information about acquiring new Hardware on campus.

Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.

Students, Faculty, Retirees and Alumni get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.

Information Services provides support for software to faculty, staff, and students. In addition, faculty and staff can request specialty software for their University computers or request a consultation with IS Procurement to discuss software purchasing options.

Request External to the University Collaboration on non-departmental BOX files.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

The Computer Help Desk will assist you with warranty and non-warranty repairs to your computer.

The web at the University of Richmond is centrally managed using a content management system called, Cascade CMS. Web Services and University Communications administers this tool and offer training materials and tutorials at web.richmond.edu.

Request additional Box storage quota for an employee or department.

Request the creation of a new Top-Level Department Box folder or Box Hub.