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The TMSS group supports presentation technology and equipment installed in teaching and learning environments, as well as meeting spaces throughout the campus.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Report a problem with Cable TV services on Campus.
Activate network account to be able to access Network Resources.
Each department manages their own shared inbox or calendar resources in Outlook and has a designated person in that department who is set as the manager for those resources.
Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.
New printers or replacement printers can be purchased through the IS Procurement Office for on-campus use.
Report a problem with your University provided Mobile Phone.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
All academic courses are added automatically in Blackboard once created in Banner. Non-academic courses can be requested for committees, clubs, departments, etc.
Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
WebFiles is storage space of 100MB allocated to each student, staff, faculty member, and student organization enabling them to maintain a website.
For use for traveling and when making a call to a blocked country.
• Report an issue with Workday
• General Questions: Non-urgent, general questions about Workday usage, policies, or best practices.
Report issues with current Banner solution or ask questions related to current Banner solution.
Respondus LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser to access an assessment, they are unable to print, copy, go to another URL, or access other applications. Students are locked into an assessment until it is submitted for grading.
The TLC offers high-quality art printing using our Epson SureColor P7000 printer.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Students and Retirees get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.