My Recently Visited Services
Print credits for credit seeking students and guests are available to print to public printers on campus, except law school.
Report a problem with Cable TV services on Campus.
Email forwarding is available for students, adjunct law faculty, retirees, and alumni to forward their @richmond.edu emails to a personal email address.
Faculty and staff may take advantage of discounted rates and dedicated in-house client support for University provided mobile phones.
Report an event or occurrence that threatens the confidentiality, integrity, or availability of an information system, computer, or data.
Request an O365 mailbox for student employees that need access to a departmental mailbox or folder.
Google Analytics is a service that provides extensive statistics about the visitors to a website. Data available through this service consists of site visits, page views, bounce rate, average time on site, pages per visit and percentage of new visits and much more.
Report a problem with your University provided Mobile Phone.
All departments on campus are divided into four replacement groups. Under the replacement plan, a department will receive new computers for all full-time users in their specified replacement year.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
Faculty and Staff can reserve carts of laptops to be used for classes in Gottwald.
o Advancement data request, e.g. mail or email list
o ArachNet assistance, e.g. query/export
o General record questions (no changes needed)
o BBIS/UR Online assistance, e.g. build event registration page
o ArachNet or BBIS/UR Online error
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
LastPass Business is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.
TLC staff are always available to assist with anything from equipment setup to photo and video editing.
The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.
Integration Support Request for:
• New system integration
• Change to existing system integration
Not for problems/issues with existing integrations
Audio Conference phones (also commonly refered to as Polycom phones) are special phones that can be used for meetings with one to many remote participants.
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.
The TLC offers high-quality art printing using our Epson SureColor P7000 printer.
WebFiles is storage space of 100MB allocated to each student, staff, faculty member, and student organization enabling them to maintain a website.