My Recently Visited Services

All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.

Report issues with current Banner solution or ask questions related to current Banner solution.

Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.

A Photography/Videotape Consent Release Form is required by the University and should be submitted to TMSS, prior to videotaping services.

If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.

•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions

Self-Service Change for network password.

VR and AR training one-on-one and workshops available by appointment.

Student, Alumni, and Retiree email is hosted on Gmail.

Secure access to networked resources from a remote (off-campus) location.

A personal lapel mic or over the ear mic set can be requested for use in classroom spaces on campus that are equipped with a speaker system for voice lift.

Google, Box, Microsoft O365, Zoom and Blackboard's cloud-based environments include applications (apps) to enhance the use of those products. Most of the vendor-written apps are enabled by default, but some (including most third-party and consumer apps) are not. All non-enabled apps must be reviewed and approved by our App Vetting Group to be enabled.

Faculty and Staff email is hosted on Microsoft O365.

Smart devices and game consoles must first be registered before they can connect to the wireless or wired network on campus.

Request consultation with Information Services for computing storage that has specific application or usage requirements that cannot be met with Box (e.g., high performance, large file sizes (>15 GB), long-term file archival, device backups, etc.).

Report a problem that was experienced with the classroom technology or multimedia equipment available on campus.

LastPass Enterprise is available to Faculty and Staff for storing and managing University account passwords. As a benefit, we are able to offer LastPass Premium to students, staff, and faculty for personal password management.

Report a problem if you are having a telephone service issue with a university phone.

One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.

The Help Desk highly recommends that each user backup their critical University of Richmond electronic data.

The TLC offers high-quality art printing using our Epson SureColor P7000 printer.

There are public printers available on campus for students

Request additional Box storage quota for an employee or department.

Learn how to request access to existing reports to the ROADS system.

•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.