My Recently Visited Services
The TLC offers high-end cameras (DSLR, video, GoPros), audio recording equipment, lighting equipment, and accessories available for three-day checkout.
There are various wireless networks available on campus for faculty, staff, students, visitors, and smart devices/game consoles.
One-on-one or group training and consultations for a variety of multimedia software tools, led by TLC staff members who specialize in those tools.
If you are unable to find what you are looking for in the services above, use this to submit a ticket for assistance.
o ArachNet Access and Permissions
o ArachNet Training
o BBIS/UR Online Access and Training
Zoom is a telecommunications application that offers quality video, audio, and wireless screen-sharing for conferencing, collaboration, chat, and webinars, across mobile devices, personal computers, and telephones.
o Add or update a constituent in ArachNet
o Bulk data addition/upload
o Large scale data clean-up
Daily informational email digests that are sent to active faculty, staff, and students.
Students and Retirees get access to 20GB/person of cloud storage and the use of Google apps to create/edit within the cloud.
•Login Problems: Issues with accessing Workday on both computers and mobile devices, including forgotten passwords, account lockouts, or problems with multi-factor authentication (MFA).
•Can’t See Something I Should / Can’t Do Something I Should
•Requesting Role Changes, Additional Workday Permissions
Institutional Effectiveness uses Anthology Course Evaluations for all 5 schools.
All Faculty, Staff, and Students are required to use Duo when logging in to Bannerweb or when connecting to the VPN.
TMSS supports the installation and use of electronic displays and building directories that are used to share digital images, video, web pages, weather data, and text.
Audio Conference phones (also commonly refered to as Polycom phones) are special phones that can be used for meetings with one to many remote participants.
The University offers you the chance to purchase your University machine upon retirement.
• Workday Clock In/Out Issue
• Assists users who are experiencing problems entering or submitting their time in Workday.
• Incorrect Time Entry: Report inaccuracies in recorded hours.
• Missing Time Entry: Notify of any hours that were not recorded.
• Time Entry Not Approved: Request assistance with entries that remain unapproved.
• Overtime Not Calculated: Address concerns regarding uncalculated overtime pay.
• Holiday Pay Not Applied: Report issues with holiday pay not being applied.
• System Error/Technical Issue: Report technical issues affecting time entry.
• Other: Specify any additional time entry-related issues.
The TMSS Office provides services and support for University Office phones on campus, including adding/moving phones, caller ID name changes, voicemail password resets, and EC500.
o Record a new commitment
o Gift or pledge payment expected
o Adjust a gift or pledge
o Gift questions and issues
Request a shared mailbox (email inbox and calendar) for a University Department.
TLC staff are always available to assist with anything from equipment setup to photo and video editing.
Request change of password for Mailing list for faculty, staff, and student use.
The Technology Learning Center supports large format poster printing for University of Richmond credit-earning class projects and conferences.
•Error Messages: Resolving errors encountered within Workday, such as transaction errors or workflow issues.
•System Performance Issues: Addressing slow response times, timeouts, or system crashes.
•Integration Issues: Problems related to the integration of Workday with other systems, such as learning management systems (LMS), payroll, or financial systems.
•Request a change with a Workday Application. i.e. adjusting job-related data, or initiating a system workflow change.