Overview
Faculty and staff can install network printers on their University owned and managed Windows computer or a personal computer.
To install a public printer please use the directions here instead: https://spidertechnet.richmond.edu/TDClient/1955/Portal/KB/ArticleDet?ID=89240
Public Printer List: https://spidertechnet.richmond.edu/TDClient/1955/Portal/KB/ArticleDet?ID=88285
Contact the Help Desk at 804-287-6400 or helpdesk@richmond.edu for technical support.
Details / Instructions
Personal Computers will need to have the printer driver installed before you start the installation, University Managed computers can skip this step, the drivers are already loaded. You can find the Konica and Ricoh drivers available attached to this knowledge article and you can download & install HP Printer Drivers from HP Printer Support (opens in new window) or contact Help Desk for assistance.
Installing the Printer Driver (Personal Computers):
- Download the Ricoh or Konica printer driver to your computer from the attachments on this knowledge article. If you have downloaded an HP Printer Driver allow it to install on your computer fully and skip to Step 5 below.
- Right-Click the file (Ricoh.zip or Konica.zip) and click "Extract All".
- Make sure "Show extracted filed when complete" is checked and click the "Extract" button.
- When the extraction completes follow these steps:
- Ricoh: Double-click to open the folder "disk1" then right-click the file "oemsetup.inf" and choose "Install" then choose "Yes" when prompted to confirm installation. This will take a few moments and occurs silently with no confirmation. If there are any error messages contact Help Desk.
- Konica: Double-click to open the folder "Win_x64" then right-click the file "KOAWUJ_.inf" and choose "Install" then choose "Yes" when prompted to confirm installation. This will take a few moments and occurs silently with no confirmation. If there are any error messages contact Help Desk.
- Proceed with the following instructions.
Adding a Printer to your computer (All Computers):
1. Use Windows Search to find "Printers & Scanners", a search for "Printers" will make this tool visible.
2. Click "Add a printer or scanner".
3a. (Windows 10): click "The printer that I want isn't listed".
3b: (Windows 11): Click "add manually"
4. Click "Add a local printer or network printer with manual settings" then Click "Next".
5. Below "Choose a printer port", choose "Create a new port" and make sure the type of port is set to "Standard TCP/IP Port" then click "Next".
6. Enter the printer hostname in the "Hostname or IP Address" field (contact Help Desk for assistance obtaining the hostname if you are unsure).
Note: The "Port name" field will fill in automatically based on the hostname. Generally they will match and there is no need to modify the port name.
7. Select "Query the printer and automatically select the driver to use" by placing a check in the checkbox. Note: If this step fails please confirm you have the printer driver loaded on your system by reviewing Steps 1-5 at the very top of this knowledge article below "Installing a printer driver".
8. Click "Next".
9. Choose a Printer Name and click "Next". It is recommended to use the hostname of the printer but you may choose a unique name to identify it easier if preferred.
10. Choose "Do not share this printer" and click "Next" (This is a setting that allows you to share a local printer connected to your system with others on the network).
11. The final screen allows you to set the newly installed printer as default (if desired) and you may print a test page. Click "Finish" to finalize the printer installation.
Please note: It may take several minutes before the printer appears in your printer list.
See Also