How to Login to Bannerweb with Duo

Overview

Duo is required for users to be able to login to BannerWeb when not connected to the campus network. If you have not already done so, please enroll with Duo. The instructions below will walk you through how to login to BannerWeb  using the 4 different methods that are available with Duo. 

Duo App Push (Most Common): The Duo App push will send you a notification from the Duo app on your smartphone or tablet.

Duo App Code: Duo can be validated using a code from the Duo app on your smartphone or tablet. This is useful if you don't have cellular or wifi service available on your phone or tablet. 

Duo ByPass Code: This should only be used if your normal methods for using duo are unavailable. The ByPass code would be provided to you by contacting the Help Desk at 804-287-6400. 

Duo Hardware Token: Hardware Tokens are an option that can be used for two-factor authentication if you don't have a smartphone or tablet that the Duo App can be installed on.

Details / Instructions

Login to BannerWeb with Duo App Push
  1. Navigate to https://bannerweb.richmond.edu and sign in with your NetID and network password and click Login
  2. You will be prompted that Duo is required to sign in. Click the option to Send me a push to receive a notification to the Duo app on your smartdevice.
  3. The web page will show that a request has been sent to your device.
  4. You will receive a prompt on your phone from the Duo app to approve or deny the request. This will look different depending on whether your phone is locked or not at the time the request is received. 
  5. If you don't receive notifications for Duo, launch the Duo app and tap on the banner at the top that alerts that there is a Request Waiting. 
  6. After approving the request, BannerWeb will finish signing in. 
Login to BannerWeb with Duo App Code
  1. Launch the Duo Mobile app on your smartphone or tablet and tap on the option for University of Richmond. This will show you a 6 digit code that you will use to login to BannerWeb. 
  2. Navigate to https://bannerweb.richmond.edu and sign in with your NetID and network password
  3. You will be prompted that Duo is required to sign in. Click on the option for Enter a Passcode.
  4. Launch the Duo App on your phone or tablet and tap on the 'University of Richmond' item until it displays a 6 digit code. Enter the code in the field, as shown below, and then click Log In
  5. BannerWeb will finish signing in. 
Login to BannerWeb with a Duo Bypass Code

A Duo bypass code can only be generated for you if you have already enrolled with Duo using a smart phone/tablet or hardware token. Bypass codes should be used when your other methods of using Duo (app or hardware token) are unavailable to use. 

NOTE: The bypass code that is generated for you will be valid for 8 hours. 

  1. Contact the Help Desk during normal business hours to generate a bypass code for you. 
  2. Once you have the bypass code, navigate to https://bannerweb.richmond.edu and sign in with your NetID and network password

    sign in to bannerweb

  3. You will be prompted that Duo is required to sign in. Click on the option for Enter a Passcode

    enter a passcode

  4. Enter the bypass code that was provided to you by the Help Desk in the browser and click Log In.

    enter the code

  5. BannerWeb will finish signing in. 

 

Login to BannerWeb with a Duo Hardware Token
  1. Navigate to https://bannerweb.richmond.edu and sign in with your NetID and network password
  2. You will be prompted that Duo is required to sign in. Click on the option for Enter a Passcode.
  3. Push the button on your hardware token to generate a new code. Enter this code in the browser and click Log In.
  4. BannerWeb will finish signing in. 

See Also

Details

Article ID: 125019
Created
Thu 1/21/21 4:35 PM
Modified
Mon 1/25/21 11:08 AM