Work Remotely Checklist

Below is a high-level overview of steps we recommend you review in order to help you be successful in working remotely should the need arise. If you have any issues with any of the below steps, please contact the Help Desk at 804-287-6400.

Have a computer available at home for you to use. This can be either a University owned or a personal computer. 

  • University computer: If possible, we recommend you use your work issued laptop or desktop computer.
  • Personal Computer: If using a personal computer, ensure that all software you require for your job is installed and configured for use (VPN, Microsoft Office, etc.)

Securing your computer: While using your computer outside of the campus network, it is important to ensure your computer is secure and up to date

  • Antivirus: All University managed computers have CrowdStrike Falcon installed and configured. For home computers, we recommend Sophos Home (for macOS and Windows) or Microsoft Defender (Windows only). 
  • Updates: 
    • Windows: 
      • University managed Windows computers are controlled by the IS update server. Once a month, new updates are released and you will be prompted to install and download them. Our server has been recently updated to manage Windows updates while your PC is off campus, but you will first need the new client which will automatically install the next time you connect to the VPN. For more information, visit Installing Windows Updates While Working Remotely
      • For personal computers, we recommend you enable Windows Updates to check and install automatically.
    • macOS
      • University managed Macs check for new updates from our update server once a week. If new updates are available, you will be prompted to install or defer. You are allowed to defer updates once afterwards they will install automatically. 
      • We recommend personal Macs are configured to download and install updates automatically when Apple releases new updates. For more information, visit How to update the software on your Mac.

Internet Access: You will need to connect to your home ISP (Internet Service Provider) or a hotspot from a mobile device. 

Telephone Access: You may need to either forward your office phone to a mobile/home phone number or access your voicemail remotely.

Remote access to University of Richmond resources:

  • Zoom: Zoom is a video conferencing tool that offers video, audio, and screen-sharing capabilities across multiple platforms. 
  • Duo: Duo multifactor authentication is required when signing in to certain resources from off-campus, including: BannerWeb, VPN, Cyberark, Apex applications, Slate, Maxient. 
  • VPN: The VPN allows secure access to networked resources from a remote (off-campus) location. The VPN is required for: Bannerforms, OnBase, ROADS, Cascade and submitting a SpiderByte. This software is pre-installed on University computers, but can be installed on personal computers or mobile devices using the instructions below. 
  • The VPN is NOT NEEDED for access to: Email, Chrome River, Bannerweb, Box, Blackboard, or most Library databases. 

Details

Article ID: 113132
Created
Tue 8/4/20 3:13 PM
Modified
Wed 7/7/21 3:58 PM