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This article provides common troubleshooting guidance for Clearpass OnGuard related problems on-campus for Windows computers. If ClearpassOnGuard is not operating correctly or has an "Unhealthy" (Quarantined) status it is not possible to connect to the "urwin" wireless network or the wired network.

Basic troubleshooting for software problems including install, execution, and uninstall.

Basic troubleshooting steps for common hardware issues.

Reference Guide for Cable / Connector Identification