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Duo Mobile End of Support for iOS 17 on January 21, 2027

This article provides an overview of the essential technology resources and setup steps for connecting to University of Richmond services. It includes information about recommended computers, campus Wi-Fi networks, device registration, printing, student email, Duo multifactor authentication, Box, Microsoft Office 365, Zoom, and campus cable services. Links to setup instructions and support resources are provided for each service.

Previously, users simply approved or denied a login request by pressing a button in the Duo Mobile app. With Duo Verified Push, you will now be asked to enter a 3-digit verification code displayed on the sign-in screen into the Duo Mobile app before approving the request.

Frequently Asked Questions about Duo two-factor authentication.

This article shows how to identify the version of the Duo Mobile App installed on your device.

Recently Duo Mobile updated its servers and certifications requiring users to be running app version 4.85 or higher. Users who have not updated their app may have issues authenticating using the Duo Mobile App. This update affects both iPhone and Android devices. See below on how to update the Duo Mobile app.

Information regarding using a passcode with Duo

Hardware Tokens are an option that can be used for Duo's Two-Factor Authentication if you don't have a smartphone or tablet that the Duo App can be installed on.

Instructions for how to reactivate the Duo app on your smartphone or tablet.

Knowledgebase information for logging into Box with Duo MFA