Overview
With the addition of Wi-Fi 6E comes improved security, WPA3, on the Wi-Fi network urwin. Due to this enhanced security, some iPad and iPhone models will no longer be able to connect urwin.
Behavior
When attempting to connect to urwin with an unsupported iPad or iPhone, the device will appear to connect and disconnect to urwin repeatedly and you will be unable to access the internet.
Unsupported Models
The following iPad models will be unable to connect to urwin:
- iPad 1st generation - iPad 4th generation
- iPad mini - iPad mini 4
- iPad Air & iPad Air 2
- iPad Pro 9.7"
- iPad Pro 12.9" 1st generation
The following iPhone models will be unable to connect to urwin:
- iPhone
- iPhone 3G & 3GS
- iPhone 4 & 4S
- iPhone 5 & 5S
- iPhone 6, 6 Plus, 6S & 6S Plus
- iPhone SE 1st generation
FAQ
Is there a fix to get my iPad or iPhone connected to urwin?
Unfortunately, no. WPA3 is only supported on iPad 5th generation or later (i.e., iPad models released in 2017 or later) and iPhone 7 or later (i.e., iPhone models released in late 2016 or later).
My iPad or iPhone is no longer supported but I need to connect it to the internet. What should I do?
Contact the Help Desk at 804-287-6400 or Submit a Ticket.
My iPad or iPhone is not in the list of unsupported models, but I am unable to get it connected to urwin. What should I do?
Verify your iPad or iPhone is running iPadOS/iOS 13 or later. If not, install the latest version of iPadOS/iOS. If you are still unable to get your iPad or iPhone connected to urwin, contact the Help Desk at 804-287-6400 or Submit a Ticket.
See Also
Apple Platform Security
iPadOS/iOS Update Support