Overview
All university assigned extensions have a voicemail box where a caller can leave you a message if you are unavailable. This document describes the process for setting up your voicemail box for the first time.
Details / Instructions
Accessing the Voicemail System:
Dial 8999 from any campus extension/phone
Dial 804-289-8999 from off-campus or your mobile phone
If dialing into the system from a campus extension, the system presumes you are attempting to access the voice mailbox associated with the extension you are using, and will simply prompt you for that password. For example: if you are using the phone with extension 5097, the voicemail system will prompt you for the password associated with voice mailbox 5097. If you are attempting to access a voice mailbox other than the one associated with the extension you are using, press the '*' key on the phone - the system will then prompt you for the mailbox that you wish to log into, then the password for that mailbox.
If you are accessing the system from off campus or your mobile phone, in most cases, you will need to press the # key to be prompted for the voice mailbox number that you wish to access. In some cases: some users with the EC500 feature configured for their cell phone, the system will associate that cell phone number with the personal voice mailbox of the user - in these cases the system will respond as though you are at your desk, and the instructions above will apply. Basically: if you are prompted to "Enter the extension of person you wish to speak with", then you will need to press the '#' key to enter your voice mailbox number.
Initial Setup of your voice mailbox:
- Enter your temporary password 13579 when prompted
- Listen to the prompts that will take you through the initial setup of your voicemail box. If you do not complete all of the steps, you will be presented with the same options each time you log in, until you complete them all.
- You will be asked to set a new numeric password with 5-20 digits
- Enter your password using the keypad on the phone, press # when complete
- Enter your password again to confirm, press #
- You will now be prompted to record your personal greeting
- Press 2 to record your greeting
- Press # when done speaking
- Press 1 to approve, 2 to re-record, 3 to delete, 4 to review or # to return the previous menu
- You will now be prompted to record your name
- Press 2 to record your name
- Press # when done speaking
- Press 1 to approve, 2 to re-record, 3 to delete, 4 to review or # to return the previous menu
Your voice mailbox is now ready.
See Also
Using Voicemail - Basic
Using Voicemail - Managing your Greetings