Using Voicemail - Managing your Greetings

Overview

The voice mail system will play a greeting each time a caller is forwarded to your voice mailbox. By default, the system will play a default greeting. If you wish to personalize this message, the system allows you to record up to 100 greetings on your voice mailbox - a Personal Greeting and 99 customized greetings. Recording the personal greeting is part of the initial tutorial that you completed when you first logged into your voice mailbox.

This KB article will explain the steps to record and manage your Personal and Custom greetings.

Details / Instructions

Before completing the initial setup of your voice mailbox, the system will play a default greeting that simply states "[Extn] did not answer, please leave a message". During the initial setup of your voice mailbox, you are prompted to record a Personal Greeting, which replaces this default greeting. This greeting will be played when a caller is re-directed to voice mail when their call is not answered.

In addition to the Personal Greeting, you are able to record up to an additional 99 Customized Greetings that can be selected to play at different times, such as a recording for when you are out of the office for an extended period of time, without recording over your personal greeting. Any of the Customized Greetings can be selected as the active greeting, then the Personal Greeting can be re-activated without having to re-record it, at any time.

For example: The Telecom Office has technicians that rotate on-call responsibilities. We have a customized greeting with different contact procedures/numbers for each technician and we have a standard greeting that plays during the normal work day. On a weekly basis we activate the greeting associated with the technician that is on-call. This enables us to easily change the greeting, without needing to re-record the message each time.

To Manage your greetings:

See Also

Setting up your Voicemail - Avaya Messaging
Using Voicemail - Basic