University of Richmond
Spring 2021: Resources available for On Campus or Working and Learning Remotely

Quick Links

Self-help Knowledge Base
How-to's & other useful articles

Submit a Ticket
Report an issue or make a request for something

My Tickets
Your previously submitted tickets

Browse Available Services
Review the services available to you

Project Requests

IS Project Requests
A project request is typically more complex and longer in duration than a service request, has a larger impact or risk, and/or requires multiple personnel to accomplish.  Examples may include: requests for implementation of a cloud application; an upgrade to an existing application or equipment; data integrations between new or existing applications, etc.

Contact Us

Computer Help Desk

(804) 287-6400

Walk Up Help Desk: Closed

Remote Support Only (Phone/Email/Live Chat):
Monday - Friday: 7:30am to 7:30pm
Saturday - Sunday: 10:00am to 4:00pm (on call)

Telecom/Media Support (TMSS)

(804) 287-6500

Jepson Hall Office: Closed

Remote Support Only (Phone/Email):
Monday - Friday: 8:30am to 5:00pm
Saturday - Sunday: Closed

Technology Learning Center (TLC)

(804) 289-8772
Complete Hours

Monday-Thursday: 9am-10pm
Friday: 9am-5pm
Saturday: 1pm-5pm
Sunday: 2pm-10pm