Splashtop SOS

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Description

Splashtop SOS is a remote support tool that allows an Information Services technician to remote into your computer or mobile device to provide technical assistance. 

Platform:

Cost: Free

Available to: Everyone

Installation Instructions 

Beginning in 2021, Splashtop SOS is installed on Faculty & Staff university computers as part of the Standard Software configurations

Splashtop SOS is available for download for PC and Mac computers at https://splashtop.richmond.edu or https://sos.splashtop.com/ - when you visit this site the download should start automatically.

On University-managed Mac Computers, Splashtop is also available from the Self Service app, you can locate the Self Service app in Applications or by using the Finder.

On Android & iOS mobile devices you can use the above link or download the "Splashtop SOS" app from Google Play or Apple Store.

Once downloaded, double-click the app to start a session and provide the 9 digit code to your technician.