Update Network Password on Smart Devices

password iOS Android iPad Tablet email network smart device mobile

Overview

Follow the steps below to update your network password on your smart devices. Please keep in mind, the steps below may be somewhat different based on the model of the device or the version of software your device is running.

Details / Instructions

Updating your network password for the urwin wireless network.

When you change your network password it is necessary to forget and rejoin the "urwin" wireless network, it is not possible to modify the current password on your device to meet your new network password.

Apple iOS 16 or Higher Show

1) Open Settings on your Apple Device.
2) Tap Wi-Fi in the left-hand menu.
3) Tap "Edit" in the top-right corner of the screen.4) Tap the "" icon next to "urwin".

5) Tap "Forget This Network.6) Tap "Forget" to confirm.

7) Tap the X in the top left corner to return to the Wi-Fi settings window.

8) Tap "urwin".

9) Enter your net id and 16-30 character password and tap the check mark icon in the top right corner.

10) Tap "Trust" on the Certificate notification. 11) Confirm connectivity and close Settings.

Apple iOS 15 or Lower Show

1) Open Settings on your Apple Device.
2) Tap Wi-Fi in the left-hand menu.
3) Tap the "" icon next to "urwin".

4) Tap "Forget this network".

5) Tap "Forget This Network.6) Tap "Forget" to confirm.

7) To rejoin the urwin wireless network open Settings -> Wi-Fi, choose "urwin" and enter your net id / password. More information is available here.

Email (Outlook App - Faculty & Staff):

The Outlook App may prompt you for your new password, if so enter your new password and proceed through the normal authentication process. If that does not work follow the steps below to remove and re-add your email account. This will not erase any emails, calendar items, etc.

1) Open the Outlook App.

2) Tap on the Microsoft 365 Account Icon in the top left corner and tap the gear wheel at the bottom left corner (the image below is edited for aesthetics and space, your screen will display more items).

3) Tap "Accounts".

4) Tap "Microsoft 365".

5) Tap "Remove Account". This will not erase any email, calendar data.

6) Tap "Remove" to confirm removal.

7) Tap "Add Account".

8) Tap "Email Account".

9) Enter your UR email address and tap "Add Account" then proceed through the normal authentication process.

Android OS (Samsung Galaxy One UI) Show

1) Open "Settings".
2) Tap "Connections".

3) Tap the Wi-Fi connection named "urwin".

4) Tap the Settings gear wheel next to "urwin".

5) Tap "Forget" at the bottom of the screen.

6) Select "urwin" in the Wi-Fi list and rejoin with your net id and password. More information is available here.

Android OS (Google Pixel / Motorola / Samsung Devices that do not use Galaxy One UI)Show

Open your phone’s Settings app.
Tap Network & internet.
Tap "Internet".
Tap and hold (long press) on "urwin".
Tap Forget.

Alternatively:

Open your phone’s Settings app.
Tap Network & internet.
Tap "Wi-Fi"
Tap the Settings Gear Wheel next to "urwin"
Tap "Forget".

Updating your network password for email on your mobile device.

When you change your network password it is necessary to update your password in your email app. In some cases your email app will prompt you for your new password, in other cases it is necessary to access the settings and change it and in some cases it is necessary to remove & re-add the email account from your device. Removing the account will not delete any items in your mailbox or calendar.

Outlook App (iOS and Android)Show

1) Open the Outlook App.

3) Tap "Accounts".

4) Tap "Microsoft 365".

5) Tap "Remove Account". This will not erase any email, calendar data.

6) Tap "Remove" to confirm removal.

7) Tap "Add Account".

8) Tap "Email Account".

9) Enter your UR email address and tap "Add Account" then proceed through the normal authentication process.

Apple Mail AppShow

Go to Settings.
Tap Apps. (Older iOS versions may not have "Apps", continue with Step 3 below.
Tap Mail.
Tap Accounts.
Tap on the Richmond email account (This may be listed as Exchange or Gmail).
You will have a field on this page for a password. Delete out what is listed and enter the new password.
If it doesn't prompt you to enter your password, please do the following:
1. After you complete step #4, click on Delete Account
2. Tap Delete from My iPhone
3. Click Add Account and click on Microsoft Exchange (faculty/staff only) or Google (students/Osher/retirees)
4. Type in your Richmond email address and for the description field, you can leave it as is and click Next
5. Click Sign In on the next screen
6. Click Continue if you get another popup saying "Settings wants to use microsoftonline.com to sign in"
7. Enter your new password within microsoftonline.com and click Sign In
8. You will get a Duo Push from Duo Mobile asking if you are signing in, and you will click Approve
9. Get out of Duo Mobile and get back into the Settings app
10. Make sure Mail is toggled on and click Save
11. Close out of Settings and get into your Mail app to see if the new password is taking place.

Gmail App (iOS and Android)Show

The Gmail App may prompt you for your new password, if so enter your new password and proceed through the normal authentication process. You may need to open Gmail and refresh the mailbox. You can open Gmail and swipe your finger down anywhere in the message window to request a refresh.

If this does not update correctly you can delete your email account from your device and re-add it with the new password using the directions here: https://spidertechnet.richmond.edu/TDClient/1955/Portal/KB/ArticleDet?ID=126481, this will not delete any email data.

Android Mail AppShow

Open the Settings app.
Scroll to Accounts (Depending on your Android version this may display as "Accounts", "Accounts and Backup", or "Users and Accounts".
- If you chose "Accounts and Backup" choose "Manage Accounts" next. If you chose "Accounts" or "Users and Accounts" move to Step 3 below.
Find and tap on your Exchange or Microsoft 365 account
Tap Account settings or Sync account.
Tap Incoming settings.
Enter your new password in the password field.
Tap Save.

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Update Network Password on Smart Devices

Overview

Details / Instructions

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