Setting up Avaya Workplace soft phone

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Overview

Avaya Workplace is a soft phone application that allows you to have your desk phone on your computer (Windows or Mac) and/or your mobile device (Android and iOS). Using this application allows you to make and receive phone calls as though you are at your desk, whether you are on or off campus. Calls made using this application on your mobile device will appear as though they are coming from your desk phone.

You will need to request that your extension be configured for the application. Use the Request Avaya Workplace button on the service page

If you are not at your desk DO NOT use this application to make emergency calls! Your location will be based on the location of your office at the University of Richmond. Use the standard phone application on your mobile device or, if on campus, a university desk phone to call emergency services. If off-campus, use the phone application on your mobile device or your home phone to make calls to emergency services.

NOTE: This app uses the Internet service through your device, either mobile data or wifi, and therefore is only as reliable as the internet service that your device has. If you have poor signal quality, the app may not function properly.

Details / Instructions

Before installing the app, you must submit a ticket requesting your extension be configured for use with the application (either mobile or desktop use). Once you have received an acknowledgement from Telecom and the Help Desk that setup has been completed, proceed with the following instructions:

Desktop installation:

  • MacOS:
    • Log in to Self Service using these instructions
    • In the left navigation bar, type Avaya into the search box; Avaya Workplace should appear in the search results area to the right
    • Click Install below the application icon
    • You can start the application by opening Finder and going to applications folder; it will be listed as Avaya Workplace
  • PC/Windows:
    • Type Software Center into the Windows search bar
    • Select/double-click the Software Center App that will appear in the search results
    • Your available Windows applications will appear in the Applications area - you should see Avaya Workplace listed
    • Click on the Avaya Workplace app, then click Install
    • The application will be installed without further input, and you should see the Avaya Workplace icon appear on your desktop

Mobile Device Installation:

  • Android:
    • Use the Google Play store to search for and install Avaya Workplace 
  • iOS (Apple):
    • Use the App Store to search for and install Avaya Workplace

Application setup:

  • While there are minor cosmetic differences between various platforms, these setup instructions apply to all
    • Start the Avaya Workplace Application on your computer or device
    • You must accept the EULA before continuing
      • Sometimes the app closes after accepting the EULA; just restart the app to continue
    • Click the Configure my account button
    • Enter your University email address when prompted
      • Use the netid@richmond.edu version of your email address, not the first.last@richmond.edu version
    • click NEXT
    • Enter your University NetID and password when prompted
    • Acknowledge the Emergency Disclaimer stating the app should not be used to make emergency calls by clicking OK
    • You may be presented with Permissions requests for the app to use your microphone, access to your contacts and access to your calendar
      • The access to microphone is required for the app to be used for phone calls
      • Access to your contacts (optional) enables you to search your device's contact list when making phone calls
      • Access to your calendar (optional) enables the app to display your day's appointments on the Top of Mind page
    • You will be presented with a quick (5 page) tutorial about the user interface, you can SKIP this tutorial, or page through it by clicking NEXT after reviewing each page
      • This quick tutorial can be accessed later by going to the main menu, clicking the gear icon at the top of the menu, then selecting Support
      • Video tutorials for using the app are also available through a link provided on the last page of the tutorial and the Support page
    • You should be presented with the default Top of Mind screen in Avaya Workplace
    • You are now logged into your University extension!

See Also

Using Mac Self Service

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