How to reset a forgotten or expired password

Overview

How to reset a forgotten or expired password.

Instructions for Faculty, Staff and Students.  

Details / Instructions

1. Visit https://webpass.richmond.edu.
2. Click "Forgot Password?".

   

3. Enter your NETID and Birthday (please note: your NET ID and University ID are different). It may be easier to click the "calendar" icon in the "Birthdate" field instead of entering the numbers. Click "Submit" when done.

   

4. Authenticate with Duo Mobile by choosing "push code".

   

5. Accept the push code approval request from Duo Mobile on your smart phone or tablet. If you are not setup in Duo Mobile please use the directions here to set it up: https://spidertechnet.richmond.edu/TDClient/1955/Portal/Requests/ServiceOfferingDet?ID=443 or the following directions to reactivate Duo Mobile if it is not working or you have a different smart phone or tablet: https://spidertechnet.richmond.edu/TDClient/1955/Portal/Requests/ServiceOfferingDet?ID=444
6. Choose a new password meeting the password requirements (16-30 characters, uppercase/lowercase letters and numbers, special characters may include any of the following: a-z, A-Z, 0-9, and [ ] + * @ ! ? = ~ #

   

7. Check the box at the bottom indicating you have read / agree to the policies.
8. Click "Change" 

For technical support please contact Help Desk. 

See Also

Password Change: https://spidertechnet.richmond.edu/TDClient/1955/Portal/Requests/ServiceDet?ID=35403

Duo Mobile: https://spidertechnet.richmond.edu/TDClient/1955/Portal/Requests/ServiceDet?ID=35098