Description
Some University of Richmond users may have an un-managed Google account associated with their @richmond.edu email address. These accounts were created outside of the University’s managed Google Workspace environment.
If you receive a Google account transfer request, follow the steps below to transfer your account into the University of Richmond’s managed Google Workspace environment.
Platform: Google Workspace
Cost: No cost
Installation Instructions
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Open the Google account transfer email.
You will receive an email from Google notifying you that your account can be transferred. Review the message and select Transfer account.
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Sign in and complete Google verification.
Sign in using the Google account identified in the transfer request. If 2-Step Verification is enabled, Google will ask you to verify your identity.
Enter the verification code you receive and select Next.
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Review the account upgrade information.
Google will display information about upgrading your account to a work account, including how your account will be managed by the University.
Review the information on the screen. If there is Google Workspace data that you do not want managed by the University, Google provides an option to export your data before proceeding.
When you are ready to continue, select Upgrade my account.
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Wait while Google sets up your account.
Google will begin setting up your University-managed Google Workspace account. The screen may display the Google services being configured, such as Gmail, Calendar, Drive, and Docs.
Do not close the browser while the setup is processing.
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Confirm that the account is managed by the University of Richmond.
When the transfer is complete, you will be taken to your Google Workspace environment.
A message at the top of the page will indicate Google Workspace is managed by your administrator.
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Verify your account status.
Select your Google profile picture in the upper-right corner of the screen.
Under your account name, you should see Managed by richmond.edu. This confirms that your account has successfully been transferred into the University of Richmond’s Google Workspace environment.
After the transfer is complete, Information Services will make any additional administrative changes needed to restore the appropriate @richmond.edu account name.
Important Information
If your Google account is part of a Google Family group or uses additional storage purchased through a personal Google account, Google may prevent the transfer from completing. You may need to leave the Family group or remove shared storage before trying the transfer again.
If you recently deleted files to reduce your Google storage usage, Google may take some time to update the amount of storage being used.
Support
Installation or Troubleshooting Issues:
If you receive an error or are unable to complete the account transfer, take a screenshot of the error and submit a support request through SpiderTechNet.
Additional Resources:
Visit SpiderTechNet for technology support, additional knowledge base articles, and support requests.