University of Richmond
Fall 2020: Resources available for On Campus or Working and Learning Remotely

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Self-help Knowledge Base
How-to's & other useful articles

Submit an Incident
Report technology not working properly

My Tickets
Your previously submitted tickets

Browse Available Services
Review the services available to you

Project Requests

IS Project Requests
A project request is typically more complex and longer in duration than a service request, has a larger impact or risk, and/or requires multiple personnel to accomplish.  Examples may include: requests for implementation of a cloud application; an upgrade to an existing application or equipment; data integrations between new or existing applications, etc.

Information Services


07/14/20 Computer Replacement Program Changes: Information Services is working on a transition to a 4 year replacement program.

04/21/20 During this period of remote work, Information Services needs to continue the process of applying patches and critical updates to UR computer assets.  In order for your Windows machine to receive these important updates, we recommend that you follow one of two options found on this article for Installing Windows Updates While Working Remotely. University managed Macs do not need to connect to the VPN to check for or receive updates. You will receive a pop up notification on your Mac when a new update is available. You may also follow the steps on this article to manually check for updates on your Mac. 

03/31/20 Box Storage Quotas FAQ: Information Services will be implementing changes to storage quotas in Box. 

Contact Us

Computer Help Desk

(804) 287-6400

Walk Up Help Desk: Closed

Remote Support Only (Phone/Email/Live Chat):
Monday - Friday: 7:30am to 7:30pm
Saturday - Sunday: 10:00am to 4:00pm (on call)

Telecom/Media Support (TMSS)

(804) 287-6500

Jepson Hall Office: Closed

Remote Support Only (Phone/Email):
Monday - Friday: 8:30am to 5:00pm
Saturday - Sunday: Closed

Technology Learning Center (TLC)

(804) 289-8772
Complete Hours

Monday - Thursday: 9am - 10pm
Friday: 9am - 5pm
Saturday: 1pm - 5pm
Sunday: 2pm - 10pm

Remote Support Only (starts 11/21/20):
Monday - Friday: 12pm to 10pm
Saturday - Sunday: Closed