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Overview
Apple devices running with iOS 17 will no longer function properly with Duo Mobile Multifactor Authentication after January 21, 2027. Affected users are required to update to iOS 18 or newer, replace the device with a compatible one, or request a Duo Hardware Token.
Details / Instructions
Option 1) Upgrade to iOS 18 or newer by opening Settings, tapping General and then Software Update. Expand the list below to see all devices which are compatible with iOS 18.
All iPhones and iPads which are compatible with iOS 18 or newer
iPhone:
- iPhone XR
- iPhone XS
- iPhone XS Max
- iPhone SE (2nd generation)
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro Max
- iPhone 12 mini
- iPhone 12
- iPhone 12 Pro
- iPhone 12 Pro Max
- iPhone SE (3rd generation)
- iPhone 13 mini
- iPhone 13
- iPhone 13 Pro
- iPhone 13 Pro Max
- iPhone 14
- iPhone 14 Plus
- iPhone 14 Pro
- iPhone 14 Pro Max
- iPhone 15
- iPhone 15 Plus
- iPhone 15 Pro
- iPhone 15 Pro Max
- iPhone 16
- iPhone 16 Plus
- iPhone 16 Pro
- iPhone 16 Pro Max
- iPhone 16e
- iPhone 17
- iPhone 17 Pro
- iPhone 17 Pro Max
- iPhone Air
- iPhone 17e
- iPhone 18 Pro
- iPhone 18 Pro Max
iPad:
- iPad Pro 11-inch: 1st generation (2018) and later
- iPad Pro 12.9-inch: 3rd generation (2018) and later
- iPad Pro 13-inch: M4 (2024) and later
- iPad Air: 3rd generation (2019) and later
- iPad Air 11-inch & 13-inch: M2 (2024) and later
- iPad: 7th generation (2019) and later
- iPad mini: 5th generation (2019) and later
Option 2) Replace your device with a compatible one and Reactivate Duo on the replacement device.
Option 3) Request a Duo Hardware Token.
See Also
Duo FAQ
Which versions of iOS does Duo Support? (External Duo Support Site).