Install ClearPass on Windows


ClearPass is the University of Richmond's computer registration system. The purpose of the system is to ensure that all computers connected to the University network meet the minimum security requirements before being granted access.

Below are the instructions to install ClearPass on your windows computer. In addition to ClearPass, Crowdstrike Falcon (students) or one of our preferred free antivirus options (Faculty and Staff personal computers) needs to be installed on your computer.

Details / Instructions

  1. Log in to the Software Download page with your NetID and password. Click on ClearPass OnGuard for Windows.
  2. Click on ClearPass onGuard for Windows to download and run the client.

    download and run the client

    WINDOWS 8: On Windows 8 machines, you may receive a message about Windows SmartScreen. Click Run Anyway.

    Windows 8

  3. The ClearPass OnGuard Setup will launch. Click Next to continue.

    Click continue

  4. Accept the license agreement. Click Install.

    Accept license agreement

  5. When Setup completes, press Finish to initiate a scan.

    Click finish

  6. When the health check is complete, if your system is healthy you will see a message pop up in your windows tray. You can also right click on Clearpass OnGuard icon and click on Restore to view more information.

    clearpass healthy

  7. If your system should come back that it isn't healthy (the icon in the system tray will appear as an exclamation point or red X), right click on the icon and click restore.

    right click on tray icon

  8. It will tell you what you need to do to pass the health check. For example, ClearPass will display if you need to install  CrowdStrike Falcon. Once you install the antivirus, click on Retry in the ClearPass window.
  9. You should get the message that the Health Check passed.

    clearPass healthy

See Also

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Article ID: 88620
Mon 10/7/19 3:39 PM
Tue 6/9/20 1:13 PM